Clinical Services Manager - Charlottesville, VA (Field Based)

Insulet Corporation•Charlottesville, VA

11d•Remote

About The Position

Insulet is seeking a field-based Clinical Services Manager to educate healthcare providers, train patients, and support adoption of its Omnipod insulin delivery systems. The role serves as a clinical expert in the assigned territory, partnering with healthcare providers to integrate Insulet products into patient care and tailoring education to provider goals and individual patient needs. The work environment includes healthcare providers’ offices, clinics, a home office, and a car. The manager builds clinical partnerships with endocrinologists, primary care providers, and diabetes management teams; delivers personalized patient training and follow-up support; oversees Certified Pod Trainers; uses data to guide education and team activities; maintains training metrics in systems such as Salesforce; and carries out administrative work within budget guidelines. The role also collaborates with territory partners on sales goals and uses clinical expertise and patient success stories to support product adoption in accordance with established promotional guidelines. The position requires residence within the assigned territory and regular business travel, mostly by car. Overnight travel may be as much as two to five nights per month, depending on the territory; air travel also varies. The role requires the ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature. The annual U.S. base salary is $90,000, with eligibility for incentive compensation. The posting remains open until the position is filled.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Team-oriented approach and ability to work collaboratively.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Proficiency with technology, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the geographic area of the assigned territory.
Ability to travel regularly, primarily by car within the territory; overnight and air travel vary by territory, with overnight travel potentially reaching two to five nights per month.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers about diabetes management, current technologies, and treatment practices.
Participate in local events and initiatives to build credibility and leadership in the diabetes community.
Schedule and deliver personalized training to patients on the use and care of Insulet products.
Assess patient needs and customize training to their familiarity with the device.
Provide ongoing education, follow-up consultations, and troubleshooting support to patients.
Coordinate with healthcare providers so patient training aligns with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers seeking to become consultant CPTs.
Provide CPTs with product updates and clinical support.
Use multiple data sources to inform education strategies and individual or team actions.
Maintain data systems, such as Salesforce, to record training metrics.
Manage administrative operations in accordance with budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients.
Work with territory partners toward shared sales goals and contribute clinical expertise to sales strategies.
Use patient success stories and clinical selling techniques to support product adoption.
Conduct field sales activities using a patient-centered approach and follow established promotional guidelines.