Clinical Services Manager - Hampton Roads, VA/Newport News, VA (Field Based)

Insulet Corporation•Newport News, VA

10d•Remote

About The Position

Insulet is seeking a field-based Clinical Services Manager to support its patient-centered diabetes care mission across the assigned territory. The role combines clinical expertise, patient education, healthcare-provider training, relationship building, and clinical selling to encourage effective use and adoption of Insulet’s Omnipod insulin delivery system. The manager serves as a clinical resource for healthcare providers, patients, and Certified Pod Trainers (CPTs), tailoring education to clinical goals and individual patient needs. The position involves regular business travel, mostly by car, within the territory; overnight and air travel vary and may reach 2–5 overnights per month. The work environment includes healthcare-provider offices, clinics, a home office, and a car. The employee must reside within the assigned territory and be able to transport up to 30 pounds of professional sales samples and literature.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Ability to influence, collaborate, and build and maintain relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Team-oriented approach and ability to work collaboratively.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Technology proficiency, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the assigned territory’s geographic area.
Ability to travel regularly within the assigned territory, primarily by car; overnight travel may be 2–5 nights per month.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers on diabetes management, relevant technologies, and treatment practices.
Participate in local events and initiatives to strengthen credibility and visibility in the diabetes community.
Schedule and deliver personalized patient training on the proper use and care of Insulet products.
Assess patient needs and adapt training to patients’ familiarity with the device.
Provide follow-up consultation, education, and troubleshooting support to patients.
Coordinate with healthcare providers so patient training aligns with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers who wish to become consultant CPTs.
Provide CPTs with timely product updates and clinical support.
Use multiple data sources to inform education strategies and individual or team actions.
Maintain data systems, including Salesforce, to capture training metrics.
Handle administrative and operational responsibilities in accordance with budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients using clinical expertise.
Work with territory partners toward shared sales goals and help shape effective strategies.
Use patient success stories and clinical selling techniques to support product adoption.
Conduct strategic, patient-centered field sales activities in line with established guidelines.