Clinical Services Manager - Hampton Roads, VA/Newport News, VA (Field Based)

Insulet Corporation•Newport News, VA

11d•Onsite

About The Position

The Clinical Services Manager is a field-based clinical and educational role supporting Insulet’s Omnipod insulin delivery systems across an assigned territory. The manager builds relationships with healthcare providers and diabetes care teams, educates providers on diabetes management and Insulet products, and provides personalized patient training and ongoing support. The role also oversees Certified Pod Trainers, informs clinical education strategies using data, maintains training metrics, and performs administrative and budget-related duties. In collaboration with territory partners, the manager applies clinical expertise to support sales goals and product adoption in accordance with promotional guidelines. The position involves working in healthcare providers’ offices, clinics, a home office, and a car. It requires residence within the assigned territory and regular business travel, primarily by car; overnight and air travel vary by territory and may reach two to five overnights per month. The role requires the ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure as required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Ability to work collaboratively as part of a team.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Technology proficiency, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the assigned territory’s geographic area.
Ability to travel regularly, mostly by car, within an assigned geographic region.
Ability to lift, carry, and transport up to 30 pounds of sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior commercial experience in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers about diabetes management, technologies, and treatment practices.
Participate in local events and initiatives to build credibility and visibility in the diabetes community.
Schedule and deliver personalized training to patients on Insulet products.
Assess patient needs and tailor training to different levels of device familiarity.
Provide follow-up education and support, answer questions, and troubleshoot issues.
Coordinate patient training with healthcare providers’ clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers seeking to become consultant CPTs.
Provide CPTs with product updates and clinical guidance.
Use multiple data sources to guide education strategy and individual or team actions.
Maintain data systems, including Salesforce, to record training metrics.
Manage administrative operations while following budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients.
Collaborate with territory partners to achieve shared sales goals and shape strategies with clinical expertise.
Use patient success stories and clinical selling techniques to demonstrate product impact and encourage adoption.
Conduct strategic, patient-centered field sales activities in accordance with established promotional guidelines.