Clinical Services Manager, Ontario East

CareRx Corporation • Toronto, ON

4h • CA$120,000 - CA$130,000

About The Position

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency. Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

Requirements

• Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East.
• Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.

Responsibilities

• Plans, supervises and evaluates the day to day workflow of the clinical team
• Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
• Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation
• Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
• Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
• Performs duties of a Clinical Consultant Pharmacist
• Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
• Provides direction to organize assignments for the Clinical Team
• Facilitate clinical and general business development opportunities for the organization
• Ensures consistency of care is provided to meet staff, customer contract and resident needs
• Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
• Maintains communication with Clinical Pharmacy team
• Develops and revises goals, standards, and objectives for Clinical Team
• Participates in strategic planning of Clinical Pharmacy operations
• Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
• Facilitates the provision of resources and equipment to deliver resident care
• Manages vacation and time off requests of clinical team
• Accountable for performance of clinical team and clinical services provided to customers
• Support in managing Clinical budget
• Conduct and/or participate in customer business review meetings
• Maintain and manage corporate customer relationships
• Participate in clinical aspects of RFP presentations in pursuit of new customers
• Oversee and facilitate the adoption of new clinical technology into practice
• Participate in relevant Seniors based tradeshows and business development conferences/meetings
• Understand provincial regulations, health authority requirements, and clinical billing legislation

Benefits

• flexible medical and dental coverage that fits your needs
• Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
• Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
• Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
• Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
• Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
• Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed