Manager Clinical Services
About The Position
The Manager Clinical Services oversees outpatient operations, clinical staff, patient access, and facility readiness. The role manages day-to-day patient throughput, coordinates schedule changes, and works with regional and service-line leaders to identify and implement more consistent and efficient workflows. The manager supports staff performance and development, nursing education and competency assessment, staffing schedules, front-end registration operations, and communication and engagement across the site. The position also conducts safety rounds, escalates facility issues, and supports annual capital budgeting. It includes direct clinical support for physicians during office sessions and Presurgical Screening, including rooming patients, preparing them for exams, reviewing medical histories, collecting patient data, and assisting with procedures such as suture or staple removal, cast application and removal, EKGs, venipuncture, and injections. The posting also lists position and unit accountabilities involving physician managed-care contracts, physician enrollment in managed-care plans, contract compliance, insurance-payor payment issues, liaison work between physician offices and payors, PHO meeting coordination, issue tracking, and oversight of the PHO phone line. The role requires a bachelor's degree, a master's degree, and Nursing Specialty Certification (ANCC).
Requirements
- Bachelor’s degree required.
- Master’s degree required.
- Nursing Specialty Certification (ANCC) required.
- At least 4 years of nursing experience with clinical leadership or management experience in a healthcare setting required.
- Minimum 2 years of nursing-related experience is also listed in the posting.
- Proficiency in Epic clinical workflows.
- Ability to stand or walk continuously and lift, handle, or carry materials or equipment of moderate weight, specified as 20 to 50 lbs.
- Ability to work in an indoor environment with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise.
- The work involves exposure to blood, body fluids, tissues, and other potentially infectious materials.
Nice To Haves
- Experience working in an ambulatory care setting is strongly preferred.
- Experience with Epic for clinical use and operational activities is strongly preferred.
- Basic knowledge of orthopedic and outpatient care and working knowledge of physician-practice processes.
- Strong organizational and prioritizing skills.
- Ability to work within a team environment and maintain a positive attitude toward assignments and others.
Responsibilities
- Manage day-to-day outpatient operations and patient throughput, particularly in the general waiting area, radiology, and physician appointments; identify improvement opportunities and coordinate with relevant leaders.
- Make decisions on ad-hoc schedule requests and coordinate with the Regional Director and Regional Admin Manager to track changes.
- Participate in multidisciplinary meetings with regional market and service-line teams to identify opportunities to standardize and simplify workflows and processes.
- Manage staff performance through expectations, goal setting, feedback, coaching, mentoring, corrective action, and performance evaluations.
- Facilitate staff onboarding and coaching; ensure ongoing nursing education, assessment, supervision, and verification of clinical competencies.
- Ensure optimized daily and weekly schedules for RNs, LPNs, and PCAs, with support from the onsite nursing team.
- Oversee and support the Patient Access Services Supervisor and ensure registration performance meets enterprise standards.
- Serve as timekeeper for direct reports.
- Develop strategies to promote teamwork, organizational engagement, and commitment to excellence at the site.
- Work with regional leadership to establish and maintain forums for staff and team communication on organizational updates, initiatives, and survey preparedness.
- Ensure leadership has onsite presence during business hours and arrange coverage for planned and unexpected absences.
- Conduct Environment of Safety rounds to ensure compliance with regulatory and hospital standards, and escalate identified issues for prompt action.
- Support the annual capital budgeting process.
- Provide clinical support to physicians during scheduled office sessions and Presurgical Screening.
- Room patients, prepare them for examinations, review medical history, and obtain patient data.
- Assist with procedures, including suture or staple removal, cast application and removal, EKG, venipuncture, and injections.
- Assist with negotiation of physician managed-care contracts, analytics, and financial modeling.
- Coordinate physician enrollment in managed-care plans and ensure managed-care companies comply with negotiated contracts.
- Follow up on and resolve payment issues with insurance payors; act as a liaison between physician offices and payors.
- Schedule, coordinate, and document PHO-related meetings.
- Create and maintain tracking logs for insurance-payor issues and track accountability for closing items.
- Oversee the PHO phone line, respond to inquiries, and assist with urgent physician-office issues.
- Maintain satisfactory attendance, report punctually, and adjust to changing situations and work assignments.
Benefits
- Additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
