Clinical Services Manager - Winston-Salem, NC (Field Based)

Insulet Corporation•Winston-Salem, NC

25d•Onsite

About The Position

Insulet is seeking a field-based Clinical Services Manager to support its patient-centered mission and the adoption of the Omnipod insulin delivery system. The role combines clinical expertise, patient education, healthcare-provider training, relationship building, and collaboration with territory partners. The manager serves as a clinical resource for providers and patients, develops training approaches tailored to individual needs, and uses evidence-based insights to support care and product adoption. The work environment includes healthcare providers’ offices, clinics, a home office, and a car. The position requires residence within the assigned territory and regular business travel, mostly by car; overnight and air travel vary by territory, with overnight travel potentially reaching two to five nights per month.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Ability to work collaboratively as part of a team.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Proficiency with technology, including data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the geographic area of the assigned territory.
Ability to travel regularly within an assigned geographic region, mostly by car; overnight and air travel vary by territory, and overnight travel may be two to five nights per month.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, diabetes management teams, and other stakeholders in hospitals, clinics, and private practices.
Educate healthcare providers about diabetes management, emerging technologies, and treatment practices.
Participate in local events and initiatives to build credibility and leadership within the diabetes community.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
Assess patient needs and tailor training to differing levels of familiarity with the device.
Provide follow-up education and consultation to answer questions, troubleshoot issues, and support long-term device use.
Coordinate with healthcare providers so patient training aligns with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers who wish to become consultant CPTs for Insulet.
Provide CPTs with timely product updates and clinical support.
Use multiple data sources to guide education strategy and individual or team actions.
Maintain data systems such as Salesforce to capture training metrics.
Manage administrative operations in accordance with budgetary guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients using clinical expertise.
Work with territory partners to achieve shared sales goals and develop effective strategies.
Use patient success stories and clinical selling techniques to support product adoption.
Carry out strategic, patient-centered field sales activities in alignment with established guidelines.