Clinical Services Manager (Emergency Dept) – UAMS Health Benton/Bryant

University of Arkansas System • Benton, AR

21d

About The Position

The Clinical Services Manager (CSM) oversees daily operations of the Emergency Department at the UAMS Health Benton/Bryant location. The role is responsible for staffing, staff development, budgeting, patient satisfaction, professional growth, and quality outcomes. The manager collaborates with the Medical Director, providers, and organizational leadership to support quality patient care and exceptional customer service while ensuring compliance with UAMS, insurance company, government agency, and internal requirements.

The CSM implements the organization’s vision, mission, philosophy, core values, evidence-based practices, standards, and nursing support services in their area of responsibility. The role practices in accordance with UAMS, American Nurses Association, and Nursing Social Policy Statement scopes and standards of practice.

Requirements

• Bachelor of Science in Nursing (BSN).
• Five or more years of clinical nursing experience.
• At least three years of leadership experience.
• Three or more years of direct patient care in an emergency department.
• Emergency room/department or similar experience.
• Current Registered Nurse license in the State of Arkansas.
• Current BLS, ACLS, and PALS certifications must be successfully obtained by the employment date.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Knowledge of healthcare regulations and compliance.
• Proficiency with healthcare software and databases.
• Commitment to fostering continuous learning and professional development.
• Empathy, compassion, and commitment to quality patient care.

Nice To Haves

• Master of Science in Nursing (MSN).
• Ambulatory clinic experience.
• National Nursing Certification.

Responsibilities

• Recruit, hire, and onboard qualified nursing staff, including interviewing candidates and ensuring appropriate training and orientation.
• Coordinate and monitor nursing staff workload to ensure adequate coverage and efficient operations.
• Stay informed about industry trends, best practices, and healthcare advancements to contribute to nursing department development.
• Identify improvement opportunities and implement strategies to enhance care quality, including training, protocols, technologies, and interdisciplinary collaboration.
• Develop and manage the nursing department budget.
• Work with leadership to identify cost-saving opportunities while maintaining adequate staffing and quality patient care.
• Monitor patient satisfaction and promptly address concerns or issues.
• Gather feedback from patients, families, and healthcare providers and implement strategies to improve the patient experience.
• Foster continuous learning and professional development; mentor staff, conduct performance evaluations, and support career advancement.
• Promote teamwork, collaboration, and open communication among nursing staff.
• Monitor and maintain nursing quality; collaborate with the Medical Director, Residency Director, and other leaders to establish quality metrics, measure performance, and identify improvements.
• Ensure nursing practices comply with UAMS, regulatory, and internal standards and support exceptional patient outcomes.
• Serve as a liaison between the nursing department and other organizational departments, including physicians and leadership.
• Facilitate communication and coordination so nursing activities align with organizational goals and objectives.
• Ensure compliance with requirements set by UAMS, insurance companies, government agencies, and internal goals and strategies.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager