Clinical Services Manager (Emergency Dept) – UAMS Health Benton/Bryant
About The Position
The Clinical Services Manager (CSM) oversees daily operations of the Emergency Department at UAMS Health Benton/Bryant, including staffing, staff development, budgeting, patient satisfaction, professional growth, and quality outcomes. The manager collaborates with the Medical Director, providers, and organizational leadership to ensure quality patient care and exceptional customer service while meeting requirements established by UAMS, insurance companies, government agencies, and internal goals and strategies. The CSM implements the organization’s vision, mission, philosophy, core values, evidence-based practices, standards, and nursing support services within the area of responsibility. The role practices in accordance with UAMS and American Nurses Association scope and standards of practice and the Nursing Social Policy Statement.
Requirements
- Bachelor of Science in Nursing (BSN) degree.
- Five or more years of clinical experience in nursing.
- At least three years of experience in a leadership capacity.
- Three or more years of direct patient care experience in an emergency department.
- Emergency room/department or similar experience.
- Current Registered Nurse license in the State of Arkansas.
- Successfully obtain current BLS, ACLS, and PALS certifications by the employment date.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Knowledge of healthcare regulations and compliance.
- Proficiency in healthcare software and databases.
- Commitment to fostering continuous learning and professional development.
- Empathy, compassion, and commitment to quality patient care.
Nice To Haves
- Master of Science in Nursing (MSN) degree.
- Ambulatory clinic experience.
- National nursing certification.
Responsibilities
- Recruit, hire, and onboard qualified nursing staff; conduct interviews, evaluate candidates, and ensure new employees receive appropriate training and orientation.
- Coordinate and monitor nursing staff workloads to ensure adequate coverage and efficient operations.
- Stay current on industry trends, best practices, and healthcare advancements, and contribute to nursing department development.
- Identify improvement opportunities and implement strategies to enhance care quality, including training, protocols, technologies, and interdisciplinary collaboration.
- Develop and manage the nursing department budget; work with leadership to identify cost-saving opportunities while maintaining adequate staffing and quality patient care.
- Monitor patient satisfaction, promptly address concerns, gather feedback from patients, families, and healthcare providers, and implement strategies to improve the patient experience.
- Promote continuous learning and professional development; mentor staff, conduct performance evaluations, and support career advancement.
- Promote teamwork, collaboration, and open communication among nursing staff.
- Monitor and maintain nursing quality; collaborate with the Medical Director, Residency Director, and other leaders to establish quality metrics, measure performance, and identify improvement areas.
- Ensure nursing practices comply with UAMS, regulatory, and internal standards and support consistently exceptional patient outcomes.
- Serve as a liaison between the nursing department and other organizational departments and leaders, facilitating communication and coordinating activities with organizational goals.
- Ensure compliance with requirements established by UAMS, insurance companies, government agencies, and internal goals and strategies.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans for qualifying staff and family.
- Holiday, vacation, and sick leave.
- Education discount for staff and dependents (undergraduate only).
- Retirement contribution matched by UAMS up to 10%.
- Basic life insurance up to $50,000.
- Career training and educational opportunities.
- Merchant discounts.
- Concierge prescription delivery on the main campus when using the UAMS pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
