Clinical Scheduler

BrightSpring Health Services • Winston Salem, NC

9d

About The Position

The Clinical Scheduler provides administrative support to the agency by performing general office duties, including maintaining an adequate supply of materials needed for staff and patient care. The role supports the clinical manager by managing patient schedules to help ensure visits take place according to ordered frequencies and regulatory requirements. It also includes greeting visitors, handling and routing calls and messages, assigning clinicians to patients based on patient needs, location, and clinician skills, and maintaining visit data in the electronic medical record.

Requirements

• High school graduate or GED.
• Valid LPN license in the state of practice and the state of residence.
• Current CPR certification.
• At least one year of clinical experience; home health experience is preferred.
• Knowledge of the framework, organization, and function of home care.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and Internet Explorer) and ability to learn industry-specific software applications.
• Solid organizational skills, thoroughness, and attention to detail, with ability to multitask and prioritize effectively.
• Ability to work independently and in a team environment.
• Excellent oral, written, and interpersonal communication skills.
• Basic clinical skills.
• Ability to develop critical thinking skills, research situations, solve complex problems, and deal with a variety of issues.

Nice To Haves

• At least two years of administrative experience in a healthcare environment.
• Home health and/or hospice experience.

Responsibilities

• Greet visitors in a courteous, professional, and timely manner.
• Answer incoming calls from patients, staff, physician offices, referral sources, and others, and transfer callers to the appropriate person or department.
• Take messages when needed and relay them to the appropriate person in a timely manner.
• Select an appropriate clinician for each patient assignment based on patient needs, patient location, and clinician skills.
• Maintain visit data in the electronic medical record.
• Perform general office duties, including maintaining adequate supplies for staff and patient care.
• Support the clinical manager in managing patient schedules to meet ordered frequencies and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED