Clinical Scheduler

Concordia Lutheran Ministries and Affiliates•Baden, PA

21d

About The Position

Concordia Visiting Nurses is seeking a Clinical Scheduler to support its home health agency serving nine Western Pennsylvania counties. The role manages clinical staff schedules according to client needs, preferences, and staff availability, and helps maintain continuity of care when schedules change. The scheduler communicates with clients, families, and clinical staff; maintains schedule and client records in scheduling software and electronic health record systems; and coordinates with the Clinical Manager, Intake team, and other staff on admissions and initial visits. The position calls for strong organization, communication, customer service, adaptability, and technical proficiency. A high school diploma or GED is required. Knowledge of medical terminology and home health care operations is a plus.

Requirements

High school diploma or GED equivalent.
Strong organizational skills and meticulous attention to detail.
Clear and effective verbal and written communication skills.
Ability to anticipate scheduling conflicts and develop solutions proactively.
Comfort using scheduling software and electronic health record (EHR) systems.
Friendly, positive demeanor and strong interpersonal skills.

Nice To Haves

Knowledge of medical terminology.
Knowledge of home health care operations.

Responsibilities

Create and manage daily and weekly schedules for clinical staff based on client needs, preferences, and staff availability.
Communicate schedule updates, changes, and important information to clients, families, and clinical staff.
Respond to last-minute changes, call-offs, and urgent client needs to maintain continuity of care.
Maintain accurate schedules, authorizations, and client information in scheduling software and electronic health records while following HIPAA regulations and compliance standards.
Collaborate with the Clinical Manager, Intake team, and other staff to coordinate admissions and initial visits and support smooth transitions of care.
Provide professional, empathetic, patient-centered customer service.