Clinical Records Coordinator

PRS Management, Inc.•Rio Rancho, NM

19d•Onsite

About The Position

The Clinical Records Coordinator supports residents and staff at The Neighborhood Retirement Community, a CCRC in Rio Rancho, New Mexico. The role manages incoming calls and helps ensure residents’ and visitors’ needs are addressed promptly and professionally. It supports person-centered care by facilitating accurate, timely information exchange between departments and overseeing the completeness, maintenance, confidentiality, and security of medical records in accordance with company policies and State and Federal regulations. The coordinator reviews nursing and interdisciplinary team (IDT) documentation for accuracy, completeness, and timeliness, and may assist with corrective actions, compliance initiatives, and clinical staff education on documentation standards and best practices. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated wage range is $20.00–$26.00 per hour, depending on experience. The role is based onsite at The Neighborhood in Rio Rancho.

Requirements

Associate degree or comparable training/experience in medical records, healthcare, or a related field preferred.
Strong knowledge of medical records laws and regulations and long-term care facility operations.
Proficiency in English reading and writing and working knowledge of medical terminology.
Strong computer skills, particularly with electronic medical records systems; PointClickCare and/or MatrixCare are specifically mentioned.
Knowledge of diagnostic coding and healthcare documentation standards.
Excellent organizational skills and strong attention to detail and accuracy.
Ability to communicate professionally and collaborate with residents, families, and interdisciplinary teams.

Nice To Haves

Associate degree or comparable training/experience in medical records, healthcare, or a related field is preferred.

Responsibilities

Manage incoming calls and address resident and visitor needs promptly, professionally, and with exceptional customer service.
Facilitate accurate and timely information exchange between departments to support person-centered, individualized care.
Oversee the completeness, maintenance, confidentiality, and security of medical records.
Ensure medical records practices comply with company policies and State and Federal regulations.
Review nursing staff and interdisciplinary team (IDT) documentation for accuracy, completeness, and timeliness.
May assist with implementing corrective actions and supporting compliance initiatives.
May educate clinical staff on documentation standards and best practices.