Clinical Receptionist

Open Door Community Health Centers•Eureka, CA

5d•$25 - $29

About The Position

The Clinical Receptionist sets the tone for patients’ visits by greeting patients and visitors in person and by telephone, assisting with access to services and information, and supporting efficient clinic operations. The role requires a caring, compassionate, professional approach, the ability to multitask in a busy environment, and the ability to work both independently and as part of a team. The receptionist supports patient check-in and check-out, appointment scheduling, patient communications, registration, records, payment processing, and administrative tasks. The position is part of the clinical operations team and reports to the Clinical Front Office Manager. Related experience or customer service training is preferred. New hires begin at the base wage. Hmong and Spanish speakers who pass a language exam receive a minimum additional $0.75 per hour.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Strong people skills and the ability to establish constructive professional working relationships in a diverse workforce.
Ability to work as a team member and independently as needed.
Ability to manage difficult or confrontational situations calmly, consistently, and equitably.
Ability to write routine reports and correspondence.
Ability to communicate complex concepts clearly, concisely, and logically to varied audiences.
Ability to represent the organization professionally and maintain effective working relationships with coworkers and public, private, and professional groups.
Strong computer skills, particularly with Microsoft Office Suite and/or electronic medical records (EMR).
Adherence to organizational policies and procedures.
Ability to communicate by telephone, video, and/or in person; read documents, computer screens, and forms; remain stationary for extended periods; lift, carry, or otherwise move up to 25 pounds; use a keyboard and view computer screens for extended periods; travel locally and long-distance as needed; and move around offices and clinics as needed.

Nice To Haves

Related experience or customer service training is preferred.
Hmong or Spanish language skills, with successful completion of a language exam, qualify for an additional hourly wage differential.

Responsibilities

Welcome and check in patients, greet visitors, and direct them to the appropriate staff member.
Provide courteous, professional assistance to patients in person and over the phone, demonstrating “Patient First” customer service behaviors.
Schedule, reschedule, and coordinate appointments; process patient check-out and schedule follow-up appointments.
Apply trauma-informed care and de-escalation techniques after completing required training.
Use triage tools to route patients to clinical staff for timely assessment and care.
Keep the waiting area and work environment clean and sanitized.
Promote organizational services and collaborate with medical assistants and providers to support efficient patient flow.
Participate in staff meetings and contribute to team-based problem-solving.
Communicate with patients and staff to resolve inquiries and route calls or messages appropriately.
Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day.
Post encounters and payments in the system and maintain accurate financial documentation.
Verify and update patient registration information and assist with insurance enrollment as needed.
Review patient forms for completeness and accuracy and issue required documentation promptly.
Create and maintain patient charts and records in accordance with organizational standards.
Monitor and maintain inventory of forms and office supplies.
Follow organizational policies, procedures, and attendance policies; represent the organization professionally in the community.
Follow and reinforce the ODCH Learning Better Together process after training.
Perform additional duties as assigned by the supervisor.