Clinical Receptionist

Bluebird Kids Health • Jacksonville, FL

6d

About The Position

Bluebird Kids Health is seeking a skilled and compassionate Clinical Receptionist with a patient- and family-first mindset. This hybrid role supports clinical medical assistant and administrative reception functions, helping ensure smooth operations and a welcoming experience for children and their families. The role is suited to an adaptable, detail-oriented person passionate about pediatric care.

The Clinical Receptionist provides clinical support, reception and administrative services, and patient education. The position works in a combination of medical office and exam-room settings and includes frequent exposure to communicable diseases, biohazards, and clinical conditions.

Requirements

• High school diploma or equivalent.
• Minimum three years of experience in a medical assistant or patient-facing role.
• Knowledge of clinical processes, medical terminology, and EMR systems.
• Excellent communication, customer service, and phone etiquette.
• Strong attention to detail, multitasking, and organizational skills.
• Ability to work independently and collaboratively.
• Familiarity with HIPAA and healthcare regulations.

Nice To Haves

• Completion of a Medical Assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Current CPR certification.
• Pediatric experience and vaccine administration experience.
• Front-office pediatric experience.
• Bilingual in Spanish or Creole.

Responsibilities

• Escort patients to exam rooms and prepare them for examinations.
• Take and record vital signs, including blood pressure, temperature, and pulse.
• Assist providers during medical procedures and examinations.
• Administer medications and injections as directed.
• Process laboratory specimens and prepare them for testing.
• Prepare exam rooms and medical equipment for patient use.
• Follow infection control protocols and safely dispose of biohazardous materials.
• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in and out and manage patient flow.
• Maintain and update patient tracking in the electronic medical record (EMR).
• Verify and scan insurance cards and identification and ensure demographic accuracy.
• Promote and assist with patient portal usage.
• Reconcile and monitor completion of patient forms.
• Complete insurance verification before visits and collect co-pays and balances.
• Monitor appointment ticklers and reschedule appointments as needed.
• Maintain a clean and sanitized reception area.
• Engage visitors, clients, and community members to support growth initiatives, word-of-mouth referrals, and brand reputation.
• Assist with community outreach and engagement activities to build relationships and expand awareness and trust in the organization.
• Provide families with information about medical conditions, treatments, and medications.
• Educate families on preventive healthcare and lifestyle modifications.
• Ensure families understand treatment plans and follow-up care.

Benefits

• Competitive medical, vision, and dental insurance products.
• Employee assistance program.
• Caregiver support.
• Commuter benefits.
• Flexible spending accounts.
• Health savings accounts.
• Short- and long-term disability benefits.
• Other exclusive employee benefits.
• Generous paid time off.
• Performance incentives.
• Equity participation for some roles.
• Professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED