Clinical Receptionist

Open Door Community Health Centers•Eureka, CA

4d•Onsite

About The Position

The Clinical Receptionist is responsible for setting a welcoming, professional tone for patients at Open Door Community Health Center. The role greets and assists patients in person and by telephone, schedules and coordinates appointments, answers questions, updates information in electronic scheduling and medical-record systems, and helps patients access services and information. The receptionist is part of the clinical operations team and works with patients, medical assistants, providers, and other staff to support patient flow and clinic operations.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Strong people skills and ability to build constructive professional relationships with a diverse workforce.
Ability to work independently and as part of a team.
Ability to handle difficult or confrontational situations calmly, consistently, and equitably.
Ability to write routine reports and correspondence.
Ability to communicate complex concepts clearly, concisely, and logically to varied audiences.
Ability to represent the organization professionally and maintain effective working relationships with coworkers and public, private, and professional groups.
Strong computer skills, with aptitude in Microsoft Office Suite and/or electronic medical records (EMR).
Ability to communicate by telephone, video, and/or in person; read documents, forms, and computer screens; remain stationary for extended periods; lift, carry, or otherwise move up to 25 pounds; use a keyboard and view computer screens for extended periods; travel locally and long-distance as needed; and move around offices and clinics as needed.

Nice To Haves

Related experience or customer service training.
Hmong or Spanish language skills; speakers who pass a language exam receive an hourly wage differential.

Responsibilities

Welcome and check in patients, greet visitors, and direct them to the appropriate staff member.
Provide courteous, professional assistance to patients in person and over the phone.
Demonstrate patient-first customer service behaviors.
Schedule, reschedule, and coordinate appointments; process check-out and schedule follow-up appointments.
Use triage tools to route patients to clinical staff for timely assessment and care.
Apply trauma-informed care and de-escalation techniques after completing required training.
Maintain a clean and sanitized waiting area and work environment.
Promote organizational services and act as a knowledgeable resource for patients.
Collaborate with medical assistants and providers to maintain efficient patient flow.
Participate in staff meetings and contribute to team-based problem-solving.
Communicate with patients and staff to resolve inquiries and route calls or messages appropriately.
Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day.
Post encounters and payments in the system and maintain accurate financial documentation.
Verify and update patient registration information and assist with insurance enrollment as needed.
Review patient forms for completeness and accuracy and issue required documentation promptly.
Create and maintain patient charts and records in compliance with organizational standards.
Monitor and maintain inventory of forms and office supplies.
Follow organizational attendance policies, policies, and procedures; perform additional duties as assigned.
Represent the organization professionally in the community and follow the ODCH Learning Better Together process after training.