Clinical Programs Manager

LA FAMILIA•Turlock, CA

2d•$110,000 - $125,000•Hybrid

About The Position

Under the direction of the Regional Director, the Clinical Programs Manager is responsible for providing clinical leadership and direction across all behavioral health programs, ensuring compliance with established standards of practice, and providing administrative and professional supervision to all staff members. The Clinical Programs Manager is responsible for overseeing the areas of policy and procedures, clinical supervision, and quality assurance. Additionally, the Regional Programs Manager will represent the agency and manage contracts to ensure the delivery of comprehensive services. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

Master’s or doctoral degree in social work, psychology, or related field
Licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than 2 years
Receipt of at least 6-15 hours of continuing education units pertaining to supervision necessary
Four (5) years plus experience in behavioral health services
At least two (3) years in supervisory capacity
Proficiency in both verbal and written communication
Strong understanding of behavioral health systems and funder/industry expectations and their relationship to the development and operation of behavioral health programs and behavioral health services
Demonstrated knowledge of current practices, techniques, and practices of effective business and program administration
Strong written and verbal communication skills
Clinical Expertise
Program Evaluation
Ethical Decision-Making
Crisis Management
Collaborative Conflict Resolution
Training and Development
Problem Solving and Critical Thinking
Outcome Evaluation
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties
Proficient in MS Office and Google Workspace products
Valid CA Driver’s license required
Auto insurance: If your vehicle is used for business-related purposes, it is necessary that you inform your auto insurance carrier and maintain minimum coverage to insure for business related purposes.

Nice To Haves

Spanish proficiency is preferred for this position
Experience in non-profit and community-based organizations preferred

Responsibilities

Program Design, Enhancement, Implementation, and Evaluation: Collaborates on overall program design, strategic planning, implementation, and program growth for programs housed under the La Familia Central Valley department. Plans, organizes, manages, and directs the activities and services of the department. Participates in all parts of the approved contract elements for programming under the La Familia Central Valley department. Assist in creating and maintaining a program manual, including evaluation metrics, for La Familia Central Valley programs. Actively networks and collaborates with external stakeholders to enhance department and agency objectives. Leads and collaborates on special projects related to the success of the programs. Collaborates to develop, maintain, and verify quality standards for the programs. Presents as the public, stakeholder, and funder facing representative for La Familia in all applicable meetings, events, forums, and trainings.
Staff Supervision: Provide supervision to all assigned program Supervisors/Managers and act as a liaison to government, school districts, and community partners. Establish and track performance expectations for all programs and staff members, with a specific focus on hours of service, documentation standards, and the quality of clinical interventions. Collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia’s Quality Assurance Department. Ensure that supervisors/managers and staff meet their assigned program activities and provide coaching and accountability for staff performance, success, and areas for improvement in a timely manner. Facilitate and/or coordinate quality training (at onboarding and continuously) for all necessary skills and competencies for program staff to achieve productivity and quality standards. Lead and attend regular staff meetings, supervision meetings, and training. Ensure direct reports follow all agency policies and procedures through providing ongoing education and reminders on agency policies and procedures, and providing coaching and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder. Coordinate and maintain adequate team staffing, including collaborating with La Familia Human Resources for recruitment, retention, performance appraisals, employee discipline, and termination. Set employee schedules and approve employee timesheets, time-off requests, and expense reimbursements. Provide day-to-day supervision, guidance, and support to assigned staff. Set clear expectations, delegate tasks effectively, and monitor staff performance. Foster a positive, respectful, and inclusive work environment aligned with organizational values. Conduct regular team meetings, check-ins, and coaching sessions. Address performance concerns promptly, documenting and escalating issues when necessary. Support professional development by identifying training needs and opportunities for growth.
Clinical Supervision: Ensure Clinical Supervisors oversee staff clinical assessments, treatment plans, and progress notes. Ensure supervisors facilitate or co-facilitate individual and program group supervision. Provide guidance and training to staff members as indicated, in collaboration with other Clinical Supervisors and Directors, as necessary. Collect and review data related to caseload and hours of service provided by supervisees; Collaborate on disciplinary action and coach staff to performance as needed (including – but not limited to – productivity, ethical practice, and administrative requirements.
Contract Management: Serve as a liaison with funders regarding programmatic and operational issues. Attend all funder-required meetings, events, and trainings. Ensure delivery of program elements in compliance with contract language. Submit all required documents and reports by the deadlines. Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures. Assist with grant preparation, grant management, and compliance with reporting requirements. Assist with program budget and expenditure controls.
Program & Coverage Responsibilities: Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant. Temporarily fill in unstaffed roles until the position is filled. Prioritize workload and allocate resources to maintain service delivery during staffing gaps. Communicate staffing needs and operational impacts to leadership in a timely manner.
Timekeeping & Attendance Responsibilities: Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures. Ensure staff complies with established work schedules, attendance, and punctuality requirements. Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave. Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy. Submit approvals on time to support accurate payroll processing. Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll. Enforce organizational policies, procedures, and compliance with applicable labor laws.
Other: Attend trainings and participate in events relevant to key responsibilities. Track and regularly report on key metrics for the responsible function areas. Leads and collaborates on projects supporting Agency objectives.

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
Employer-paid life insurance
Vacation
15 paid holidays
12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
Flexible scheduling options, including hybrid work arrangements
License and Certification renewals reimbursed
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
Structured mentorship and ongoing training