Bilingual Clinical Programs Supervisor

LA FAMILIA•Turlock, CA

2d•$95,000 - $110,000•Hybrid

About The Position

Under the Clinical Programs Manager's direction, the Clinical Programs Supervisor is responsible for providing clinical and administrative leadership to behavioral health programs and ensuring adherence to established standards of practice. The Clinical Programs Manager will directly supervise and guide program supervisors and support the development and implementation of policies and procedures. In addition, the Clinical Manager will assist in monitoring program expenditures and lead quality assurance efforts. Furthermore, the Clinical Programs Manager will represent the agency and assist in monitoring contracts to ensure comprehensive and effective service delivery. This position will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work environment. This position will report directly to the Clinical Programs Supervisor and collaborate with the Regional Director and other support teams within the organization. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

Master’s or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than 2 years, plus receipt of at least 6-15 hours of continuing education units pertaining to supervision
Four (4) years plus experience in behavioral health services, including at least two (2) years in supervisory capacity
Proficiency in both verbal and written communication in English and Spanish is essential for this position.
Strong understanding of behavioral health systems and funder/industry expectations and their relationship to the development and operation of behavioral health programs and services.
Strong understanding of laws, regulations, and recognized ethics applicable to providing behavioral health services.
Demonstrated knowledge of current practices, techniques, and practices of effective business and program administration.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is necessary that you inform your auto insurance carrier and maintain minimum coverage to insure for business related purposes.

Nice To Haves

Experience in non-profit and community-based organizations preferred.
Experience with leading teams to fidelity of Evidence-Based Practices (EBP); in particular exposure or experience with Assertive Community Treatment (ACT) models is a plus.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.

Responsibilities

Plans, organizes, manages, and directs the activities and services of assigned programs.
Assist with grant preparation, grant management, and compliance with reporting requirements.
Assist in creating and maintaining a program manual, including evaluation metrics, for the La Familia Central Valley program.
Actively networks and collaborates with external stakeholders to enhance department and agency objectives.
Assist and collaborate on special projects related to the success of the programs.
Collaborates to develop, maintain, and verify quality standards for the programs.
Provide program supervision to assigned program Supervisors and act as a liaison to government, school districts, and community partners.
Establish and track performance expectations for all programs and staff members, most notably hours of service, documentation standards, and quality clinical interventions.
Collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia’s Quality Assurance Department.
Ensure supervisors and staff meet assigned program activities and provide coaching and accountability around staff performance success and deficits in a timely manner.
Facilitate and/or coordinate quality training (at onboarding and continuously) for all necessary skills and competencies for program staff to achieve productivity and quality standards.
Lead and attend regular staff meetings, supervision meetings, and training.
Ensure direct reports follow all agency policies and procedures through providing ongoing education and reminders on agency policies and procedures, and providing coaching and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder.
Coordinate and maintain adequate team staffing, including collaborating with La Familia Human Resources for recruitment, retention, performance appraisals, employee discipline, and termination.
Set employee schedules and approve employee timesheets, time-off requests, and expense reimbursements.
Set clear expectations, delegate tasks effectively, and monitor staff performance.
Foster a positive, respectful, and inclusive work environment aligned with organizational values.
Conduct regular team meetings, check-ins, and coaching sessions.
Provides clinical supervision to applicable staff collecting hours toward licensure as necessary.
Address performance concerns promptly, documenting and escalating issues when necessary.
Support professional development by identifying training needs and opportunities for growth.
Ensure supervisors oversee staff clinical assessments, treatment plans, and progress notes.
Ensure supervisors facilitate or co-facilitate individual and program group supervision.
Provide guidance and training to staff members as indicated in collaboration, as necessary, with other Clinical Supervisors and the Clinical Director.
Collect and review data related to caseload and hours of service provided by supervisees.
Collaborate on disciplinary action and coach staff to performance as needed (including – but not limited to – productivity, ethical practice, and administrative requirements).
Serve as a liaison with funders regarding programmatic and operational issues.
Attend all funder-required meetings, events, and trainings.
Ensure delivery of program elements in compliance with contract language.
Submit all required documents and reports by the deadlines.
Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.
Assist the Leadership and Finance team to ensure appropriate contract expenditures.
Assist with grant management and compliance with reporting requirements.
Manages fidelity to Evidence-Based Practices (EBP) and assures delivery of contracted outcomes and Key Performance Indicators (KPI).
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
Temporarily fill in unstaffed roles until the position is filled.
Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
Communicate staffing needs and operational impacts to leadership promptly.
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
Ensure staff comply with established work schedules, attendance, and punctuality requirements.
Monitor and approve employee timecards, including daily clock-ins and clock-outs, breaks, overtime, and leave.
Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
Submit approvals on time to support accurate payroll processing.
Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
Enforce organizational policies and procedures and ensure compliance with applicable labor laws.
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the function areas under your responsibility.
Assist and collaborate on projects supporting Agency objectives.

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
Employer-paid life insurance
Vacation
15 paid holidays
12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
Flexible scheduling options, including hybrid work arrangements
License and Certification renewals reimbursed
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
Structured mentorship and ongoing training