Programs Supervisor

Isaiah House Inc • Louisville, KY

9h • Onsite

About The Position

Isaiah House is a nonprofit, Christ-centered addiction recovery organization serving individuals and families across Kentucky. It provides evidence-based, holistic care through a continuum of services, from residential treatment to outpatient services and recovery support. The Programs Supervisor leads daily program operations at a men's residential treatment center in Louisville, Kentucky, and helps maintain a safe, structured, and supportive recovery environment. The role oversees and develops Client Support staff and helps ensure clients receive the guidance, resources, and services needed for treatment and long-term recovery. The position involves staff leadership, client services and program coordination, safety, compliance, communication, and maintaining accurate records and schedules.

Requirements

• High school diploma or GED.
• At least one year of experience working with adults in substance use disorder treatment, addiction recovery, or a related environment.
• Strong leadership skills and the ability to coach, motivate, and hold team members accountable.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to manage competing priorities and make sound decisions in a fast-paced treatment environment.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to collaborate effectively with clinical, medical, operational, and administrative teams.
• Valid driver's license with an acceptable driving record.
• Current First Aid and CPR certification.
• Compassionate, professional approach to working with individuals experiencing substance use disorders.
• Ability to perform essential functions with or without reasonable accommodation, including standing, walking, sitting, and moving throughout the treatment facility for extended periods; responding to client needs, behavioral concerns, and emergencies; observing and monitoring client activities; traveling between facilities or transporting clients as needed; and occasionally lifting, carrying, pushing, or pulling items weighing up to 50 pounds.

Nice To Haves

• Previous supervisory or team leadership experience.
• Familiarity with KIPU or other electronic medical record systems.

Responsibilities

• Supervise, coach, mentor, and develop Client Support staff to promote accountability, teamwork, and quality client care.
• Guide and support staff in following organizational policies, procedures, and program expectations.
• Lead and participate in interdepartmental meetings to support communication and coordination of services.
• Collaborate with leadership to address operational challenges, implement improvements, and maintain program effectiveness.
• Assist in monitoring the quality and effectiveness of peer-led recovery services, including Recovery Mentors and Adult Peer Support Specialists (APSS).
• Oversee daily client schedules and ensure appointments, services, and program activities are completed or appropriately rescheduled.
• Verify that legal intake procedures are completed accurately and in accordance with organizational requirements.
• Coordinate with the Transition Team to identify clients appropriate for changes in level of care.
• Assist clients with aftercare planning, including securing appropriate recovery housing and community resources upon treatment completion.
• Support coordination of legal services, telehealth appointments, and other essential client needs.
• Collaborate with appropriate departments to determine suitable residential placements for clients within the organization.
• Participate in Discipleship Boards, including creating Microsoft Teams discussion threads and attending in-person meetings.
• Promote a safe, respectful, and recovery-focused environment for clients and staff.
• Review incident reports with clients, address behavioral concerns, and communicate corrective actions in accordance with organizational policies.
• Coordinate client safety concerns with appropriate departments and leadership.
• Communicate policy updates, scheduling changes, and operational expectations to staff.
• Maintain accurate client information, scheduling updates, and documentation within KIPU and other designated systems.
• Monitor Microsoft Teams communications and respond promptly to questions or concerns related to program operations.
• Maintain accurate client transition communications and documentation.
• Perform additional program-related duties as assigned by the Executive Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED