Clinical Program Manager

Pacific Clinics•San Jose, IL

20d•Hybrid

About The Position

Pacific Clinics' School-Based Intervention Teams (SBIT) provide tiered behavioral health services across various locations (e.g., school sites, community, and via telehealth). SBIT services are delivered within a Multi-Tiered Systems of Support (MTSS), with a focus on Positive Behavioral Intervention Supports (PBIS), Wellness Center implementation, Social Emotional Learning, Restorative Practices, various evidence-based practices to support Community School efforts.

Requirements

Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field, and three (3) or more years of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
Three (3) or more years of direct clinical experience, including experience in the area of children's mental health.
Experience working with SED youth.
Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
Experience interfacing with County agencies and Bi-lingual and/or bi-cultural knowledge and experience.

Responsibilities

Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.
Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards.
Leads and manages change.
Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.
Manages to ensure fiscally viable programming.
Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
Ensures effective quality clinical services delivery for assigned youth and families.
Provides effective crisis and risk prevention and management.
Partners with county referring departments, agencies and the community to ensure comprehensive care.
Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.
Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
Provides outreach to the community including education about agency, program and general mental health and foster care topics.
Advocates for system change in relationship to agency service delivery philosophy.
Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
Performs other responsibilities as assigned, to support specific department/business needs.