Clinical Program Assistant

Seacoast Mental Health Center•Portsmouth, NH

3d•Onsite

About The Position

Seacoast Mental Health Center, Inc. is hiring a Clinical Program Assistant for an in-office position. The role provides general administrative support and quality assurance oversight to clinical teams, assists with electronic health record (EHR) administration and troubleshooting, and supports reporting, meetings, projects, and patient materials. The assistant cross-trains in program support functions and provides coverage as needed.

Requirements

High school diploma or equivalent.
At least two years of relevant administrative experience.
Strong data entry accuracy and organizational skills.
Knowledge of Microsoft Excel.

Responsibilities

Provide general administrative support and quality assurance oversight to clinical teams.
Help clinical staff maintain patient information in the EHR, including program admission and discharge, eligibility, treatment team configuration, diagnoses, and other required documentation.
Assist with EHR troubleshooting and problem resolution.
Report recurring issues to the Clinical Supervisor and Quality Improvement VP for review and follow-up.
Attend designated clinical team meetings, document announcements and discussions led by the clinical manager, distribute meeting minutes, and attend additional meetings as requested.
Collect clinician productivity logs and calculate total hours for monthly reporting.
Assist department heads and/or team managers with data collection and special projects for state or agency purposes.
Print and/or obtain group therapy materials and ensure they are mailed to patients in a timely manner.
Cross-train in all program assistant support functions and provide coverage as needed.
Perform other related duties consistent with the employee's training and experience as assigned.