Clinical Program Assistant

WesleyLife • Urbandale, IA

6d

About The Position

Provides clerical and administrative support for department program management and clinical operations. The role supports callers, maintains records and electronic health system data, documents concerns and complaints, and assists with routine office tasks and medical supply needs.

Requirements

• High school diploma or equivalent.
• Previous work experience providing administrative support in an office setting.
• Demonstrated competency with computer software, including Microsoft Office.
• Ability to speak, read, and write in English.

Responsibilities

• Screen, triage, and direct calls to appropriate staff or departments.
• Accurately relay messages and ensure timely follow-up.
• Perform routine clerical tasks, including typing, filing, faxing, scanning, and compiling reports.
• Answer incoming phone calls promptly and professionally.
• Maintain organized records and assist with data entry into electronic health systems.
• Receive and document client, family, and caregiver concerns or complaints.
• Complete complaint forms accurately and deliver them to the department director for resolution.
• Order and deliver medical supplies as needed.
• Complete assigned online trainings on time and attend required meetings.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED