Clinical Practice Coordinator

Beth Israel Lahey Health•Boston, MA

1d•$25 - $34

About The Position

Oversees and facilitates the daily clinical support operations of an outpatient clinical practice, with a commitment to excellent customer service for patients, families, and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes workflow, implements systems and procedures to maintain service standards, and serves as a resource to clinicians and staff. The role also supports patient care, quality assurance, staff training, and regulatory compliance in collaboration with practice management.

Requirements

High school diploma or GED.
3–5 years of related work experience.
Basic computer familiarity and ability to navigate web-based applications at a basic level.
MA, EMT, CNA, or LNA certificate or diploma; alternatively, at least 5 months of direct patient care experience in a clinical or research setting. Qualifying experience may include working as a medical assistant, patient care technician, or clinical nursing assistant, or being a nursing or medical student who has completed one clinical rotation.
Written English communication skills sufficient to communicate clearly and effectively with internal and external customers.
English comprehension and speaking skills sufficient to communicate effectively with medical center staff, patients, families, and external customers.
Ability to provide professional, respectful, service-oriented customer service; use active listening and problem-solving skills; and remain calm in stressful situations.
Competence to provide patient care to young adults ages 16–30, middle-aged adults ages 30–60, and elderly patients ages 60 and older.
Must be vaccinated against influenza as a condition of employment.

Responsibilities

Plan and oversee work assignments and schedules for clinical support areas to meet daily operational needs.
Monitor procedures for efficient processing of work, including time of service, charge entry, and supply management.
Oversee orientation, training, and ongoing competency programs for practice assistants and medical assistants.
Contribute to recommendations and decisions related to patient care and general practice issues.
Recommend ways to use resources differently or more effectively.
Communicate with providers and other healthcare team members to support continuity of care and coordination of services.
Assist with implementing new services.
Implement and oversee quality assurance processes and systems in collaboration with the manager.
Coordinate with management and staff from other clinical areas on regulatory compliance matters.
Ensure compliance training and support preparation for regulatory reviews, including Joint Commission and CMS reviews.
Provide the manager with ongoing feedback about training needs, staff performance, and process improvement.
Provide feedback to the manager for staff performance reviews.