Clinical Operations Associate - Provider Onboarding

Handspring•San Diego, CA

1d•$70,000 - $80,000•Remote

About The Position

Handspring is hiring a Clinical Operations Associate focused on provider onboarding to support its virtual mental health clinic for children, teens, and young adults. This role is part of the Clinical Operations team and works closely with Clinical Services, Product, and other teams. The associate owns the provider onboarding experience, serving as a primary contact for new providers, orienting them to Handspring’s systems and workflows, and ensuring they are prepared to deliver care. The role also owns and improves the onboarding process as the organization scales, contributes to team-wide projects, and supports providers and patients or families with clinical-system questions. This is a full-time, remote position for someone based in the United States with U.S. work authorization, with working hours of 10 a.m.–6 p.m. Pacific Time. The salary range is $70,000–$80,000, plus Handspring equity.

Requirements

3+ years of experience in clinical operations.
Strong communication skills, including the ability to make complex systems approachable.
Comfort pitching ideas, building buy-in, and driving projects across technical, clinical, and operational teams.
Resourcefulness, organization, and systems-thinking skills, including identifying root causes and designing scalable solutions while managing multiple onboarding cohorts and priorities.
Comfort navigating EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace.
Must be based in the United States and have U.S. work authorization.
Must be able to work 10 a.m.–6 p.m. Pacific Time.

Nice To Haves

Clinical operations experience at an early-stage digital health company.
Experience owning and improving a process end-to-end, ideally during a period of rapid growth.

Responsibilities

Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients.
Welcome new providers, serve as a primary point of contact during onboarding, answer questions, and resolve issues quickly.
Lead orientation and training sessions on clinical systems and workflows, including the EHR, scheduling system, and provider portal.
Coordinate system access, account setup, and required documentation with other teams so providers are ready to see patients on time.
Track providers’ onboarding progress and proactively identify and resolve blockers.
Oversee the Credentialing Specialist to keep provider credentialing on schedule and resolve delays.
Evaluate and continuously improve the provider onboarding process as the organization grows.
Identify bottlenecks, gaps, and opportunities to improve onboarding.
Develop and pitch solutions such as workflows, automation, self-service resources, or cohort-based training.
Collaborate with Clinical Operations and cross-functional partners, including Clinical Services and Product, to implement and roll out improvements.
Define and track onboarding metrics, such as time to first session, training completion, and provider satisfaction.
Create, maintain, and improve training materials, guides, and process documentation for new providers.
Collect and synthesize feedback from new providers and clinical leaders to refine onboarding and training.
Keep training content current as systems and workflows evolve.
Support providers and patients or families with clinical-system challenges and questions, escalating as needed.
Contribute to projects and tasks that improve the provider and patient experience.