Provider Operations, Associate

Mending•New York City, NY

About The Position

Mending is a healthcare technology company that builds technology and infrastructure to help employers, health plans, third-party administrators, brokers, and Direct Primary Care (DPC) practices work together at scale. Its data platform integrates DPC into health plans to lower costs, improve access, and deliver better outcomes for members while helping bring patients into DPC practices. The Provider Operations Associate serves as the operational backbone of Mending’s DPC supply team. The role supports the full provider lifecycle, including onboarding, data hygiene, credentialing and vendor coordination, network compliance, payment inquiries, and direct support for provider practices. This execution-focused role is suited to a proactive operational generalist who identifies friction, acts independently, and is eager to improve efficiency, including through the use of emerging AI tools. The associate helps ensure providers feel heard and supported and have a positive experience partnering with Mending.

Requirements

2–4 years of experience in operations, project management or coordination, analytics, or a related role.
Exceptional attention to detail and follow-through.
Strong organizational skills, including managing multiple workstreams, prioritizing effectively, and meeting deadlines independently.
Comfort working with data and proficiency in Excel or Google Sheets.
Strong written and verbal communication skills for internal and external cross-functional work.
Comfort with ambiguity and enthusiasm for building processes from scratch.
Bias for action and strong initiative; able to identify and address problems independently.

Nice To Haves

SQL or Python skills.
Healthcare or startup experience.

Responsibilities

Own ongoing URAC compliance, regulatory documentation, credentialing vendor management, and audit readiness.
Meet directly with DPC practices, by video or in person where applicable, to guide onboarding, troubleshoot platform questions, and resolve payment or contract inquiries.
Execute day-to-day credentialing workflows, roster data entry, and panel capacity tracking to maintain accurate information in the employer marketplace directory.
Partner with the payments team on DPC payment processing, fee reconciliations, and routine billing inquiry resolution.
Identify repetitive manual tasks and use AI tools to increase personal output and help the team work more efficiently.