Provider Operations, Associate

Mending•New York, NY

3d•$55,000 - $75,000

About The Position

Mending is a healthcare technology company building products and infrastructure for Direct Primary Care (DPC). Its platform helps employers, health plans, TPAs, brokers, and DPC practices work together at scale, integrating DPC into health plans to lower costs, improve access, and deliver better outcomes. The Provider Operations Associate serves as the operational backbone of Mending’s DPC supply team, supporting foundational systems, credentialing vendors, and network compliance across the provider lifecycle. The role includes hands-on onboarding and data maintenance, payment inquiry resolution, URAC compliance, and direct work with provider practices to address operational challenges. It is an execution-focused generalist position that calls for independent initiative, operational efficiency, and thoughtful use of emerging AI tools to support providers and improve workflows.

Requirements

2–4 years of experience in operations, project management or coordination, analytics, or a related role.
Exceptional attention to detail and follow-through.
Strong organization, including the ability to manage multiple workstreams, prioritize effectively, and meet deadlines independently.
Comfort working with data and proficiency in Excel or Google Sheets.
Strong written and verbal communication skills for internal and external cross-functional work.
Comfort with ambiguity and enthusiasm for building processes from scratch.
Bias for action and initiative, including independently identifying and addressing problems.

Nice To Haves

SQL or Python skills.
Healthcare or startup experience.

Responsibilities

Own ongoing URAC compliance, regulatory documentation, credentialing vendor management, and audit readiness.
Meet directly with DPC practices, by video or in person where applicable, to explain onboarding steps, troubleshoot platform questions, and resolve payment or contract inquiries.
Carry out day-to-day credentialing workflows, roster data entry, and panel-capacity tracking, maintaining accuracy in the employer marketplace directory.
Partner with the payments team on DPC payment processing, fee reconciliations, and routine billing inquiry resolution.
Identify repetitive manual tasks and use AI tools to increase personal output and improve team efficiency.