Provider Operations Supervisor

Lantern • Dallas, TX

6d • $65,000 - $75,000 • Onsite

About The Position

Lantern is seeking a dedicated, motivated Supervisor to lead Provider Operations and strengthen the experience of provider partners. Initially, the role focuses on guiding a team of high-performing advocates to deliver exceptional service, meet performance goals, and maintain collaborative relationships with provider groups. The Supervisor supports operational excellence by overseeing quality, driving continuous improvement, and promoting team members’ professional growth. The position is on-site in Dallas.

Requirements

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with data management tools such as PowerBI or Power Automate.
• Familiarity with AI tools such as Anthropic or ChatGPT.

Nice To Haves

• At least 2 years of experience managing a team.
• Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
• Independence and adaptability in a fast-paced environment.
• Willingness to perform hands-on work as well as delegate and lead teams across activities and deliverables.
• Strong problem-solving, judgment, data, and analytical skills.
• Ability to work under pressure and prioritize competing tasks and responsibilities.
• A motivated team player with a positive, collaborative attitude.

Responsibilities

• Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
• Conduct regular quality audits to ensure providers receive accurate, high-quality support and service.
• Facilitate weekly one-on-one coaching sessions with each team member to provide guidance, performance feedback, and development support.
• Identify and establish priority focus areas that align with organizational goals and KPI targets.
• Serve as the primary point of escalation and relationship manager for provider groups.
• Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
• Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability
• Life insurance
• 401(k) with company match
• Paid time off
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager