Provider Operations Supervisor
About The Position
Lantern is a specialty care platform connecting people with leading specialists for surgery, cancer care, infusions, and other services. The company pairs members with dedicated care teams and serves more than 6 million members nationwide through its employer partnerships. The Provider Operations Supervisor will lead provider operations, initially overseeing a team of advocates who support provider partners. The supervisor is responsible for service quality, team performance, provider relationships, operational excellence, continuous improvement, and team development. This is an on-site position in Dallas.
Requirements
- Bachelor's degree or equivalent.
- At least 2 years of customer service experience.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Familiarity with data management tools such as PowerBI and Power Automate.
- Familiarity with AI tools such as Anthropic and ChatGPT.
Nice To Haves
- At least 2 years of experience managing a team.
- Excellent communication and presentation skills, with the ability to establish rapport quickly and build sustainable relationships.
- Independence and adaptability in a fast-paced environment.
- Ability to contribute hands-on while also delegating and leading teams across activities and deliverables.
- Strong problem-solving, judgment, data, and analytical skills.
- Ability to work under pressure and prioritize competing tasks and responsibilities.
- A motivated, collaborative team attitude.
Responsibilities
- Lead and manage the team to meet or exceed performance goals and key performance indicators.
- Conduct regular quality audits to ensure providers receive accurate, high-quality support and service.
- Hold weekly one-on-one coaching sessions with each team member to provide guidance, performance feedback, and development support.
- Identify and establish priority focus areas aligned with organizational goals and KPI targets.
- Serve as the primary escalation point and relationship manager for provider groups.
- Prepare and deliver ongoing program performance updates to support alignment, visibility, and progress toward KPI achievement.
- Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
