Clinical Network Coordinator

Martin Bionics

4d • $55,000 - $65,000 • Remote

About The Position

The Clinical Network Coordinator supports the Product Sales team by maintaining detailed records about Clinical Network Practitioners (CNPs), helping the Customer Service Ambassador team direct patient leads to appropriate clinics, and providing the field sales team with feedback about clinics in their territories. The coordinator also supports Product Sales growth by identifying potential domestic CNP targets and collaborating with cross-functional teams to understand, develop, and maintain regulatory compliance materials for the international go-to-market strategy. This role helps maintain positive relationships with individual CNPs and the prosthetic industry broadly.

The position is full-time, exempt, and remote. It reports to the Director of Commercial Operations. Occasional travel may be required, and the role involves prolonged periods working on a computer. Performance is reviewed through regular informal one-on-one meetings and an annual formal review.

Requirements

• Bachelor's degree in business administration, healthcare, sales, or a related field.
• Extensive sales knowledge and customer service experience.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Populate and maintain the CRM database with up-to-date CNP information, including training, referrals, orders, payments, and accounts receivable balances.
• Maintain and improve lead pipeline flow, collaborating with cross-functional teams to augment systems, touch points, channels, and communication delivery methods.
• Develop and sustain positive relationships with CNPs, potentially including occasional customer visits and trade show representation.
• Follow up with CNPs regarding referred patient deliveries and outcome measures, and maintain detailed records of CNP preferences, such as excluded payors.
• Maintain the CNP training environment and documentation, ensuring timely delivery of continuing education unit certification upon completion.
• Work with the field sales team to monitor the health of the CNP network, identify champions and geographic opportunities, vet potential partners for fit, and check ABC accreditation, BBB standing, Google reviews, and other relevant indicators.
• Audit lead outcomes to ensure timely communication, seamless referrals, and outcome measures; identify improvement and remarketing opportunities.
• Conduct patient satisfaction surveys about CNP experiences and regularly review outcomes and other success metrics with field sales representatives.
• Understand jurisdiction-specific international regulatory environments, maintain detailed records, and ensure compliance, including CE Mark and authorized representation requirements.
• Assist with maintaining the quality management system and ensure identified issues are addressed by the appropriate party in a timely manner.
• Perform other job duties as assigned.

Benefits

• Comprehensive health, dental, and vision insurance plans, including a generous employer contribution to the health insurance premium.
• Three weeks of paid time off.
• Eleven paid holidays annually, including two floating holidays.
• 401(k) retirement plan with a 3% company match.
• Company-provided long-term disability insurance and life insurance, with options for supplemental life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time