Network Office Coordinator

Success Academy Charter Schools•New York, NY

12d•$65,000 - $68,000•Hybrid

About The Position

The Network Office Coordinator is the first point of contact at Success Academy’s Network Office, creating a welcoming and professional environment for staff and guests. The role handles reception, visitor check-in, mail, supplies, room reservations, meeting logistics, inventory, office walkthroughs, service records, and assigned operational projects. The coordinator carries out approved procedures, coordinates assigned work, and escalates issues requiring the Workplace Experience Manager’s attention. The position reports to the Workplace Experience Manager. The posting describes the position as hybrid and says it requires on-site work Tuesday through Thursday and remote work Monday and Friday. Elsewhere, it states that the role works onsite at the Network Office five days per week during reception hours set by the manager, with occasional early or late event coverage. Schedule changes and reception relief must be coordinated with the manager in advance.

Requirements

2–3+ years of professional experience in corporate office operations, workplace services, administration, hospitality, or a related field, with increasing responsibility.
Strong customer service skills and a polished, professional presence in a corporate environment.
Discretion and independent judgment, with the ability to prioritize competing needs and recognize when to escalate.
Excellent attention to detail, organization, and follow-through, including accurate records, reliable handoffs, and completed service requests.
Excellent verbal and written communication skills and the ability to build effective relationships across teams and with external partners.
Proficiency with office productivity software, calendars, spreadsheets, and operational tracking tools, and comfort learning new systems.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to lift and move event furniture and remain on your feet for portions of the day.
Commitment to Success Academy’s mission.

Nice To Haves

Relevant education or training is welcome; a bachelor’s degree is not required.
Practical reception, office support, or hospitality experience is prioritized.

Responsibilities

Provide warm, polished, responsive service to staff and guests.
Staff the front desk, answer and route calls, check in guests, notify hosts, and accurately receive and distribute mail and packages.
Coordinate front desk relief with the Workplace Experience Manager before breaks or duties away from reception.
Anticipate office and meeting needs of leaders and executives, confirm arrangements, and resolve potential issues in advance.
Follow office and visitor access procedures, protect confidential information, direct access or security concerns to Security, follow approved emergency procedures, and resolve routine requests.
Build working relationships with building management, porters, facilities staff, vendors, and the Help Desk under the manager’s direction.
Communicate service needs, submit and monitor maintenance requests, confirm completion, and escalate urgent, overdue, or recurring problems.
Partner with internal departments on shared operational needs and keep staff and the manager informed about service changes, project progress, and office issues.
Monitor supply, snack, and beverage inventory; maintain organized backstock; place replenishment orders within approved spending limits; check deliveries and invoices; flag discrepancies; and route invoices for approval.
Restock snacks and beverages on every floor twice daily and keep kitchens, copy rooms, and conference rooms supplied.
Complete and document two daily walkthroughs and coordinate resolution of cleanliness, maintenance, and presentation issues.
Track usage patterns and recommend adjustments to reduce waste, improve availability, and support responsible spending.
Manage room reservations, confirm meeting requirements, and resolve scheduling conflicts through timely communication.
Prepare meeting spaces with appropriate layouts, furniture, supplies, and requested services.
Coordinate with technology support and building partners to meet meeting requirements and troubleshoot readiness issues.
Support event setup and room resets with porters and office services staff, including furniture arrangements, table and chair counts, and post-event follow-through.
Maintain accurate inventory, reservation, service-request, and project records, and track usage and employee feedback to identify recurring needs.
Maintain procedures and checklists and recommend practical service improvements to the Workplace Experience Manager.
Coordinate assigned logistics for manager-led office improvements, track deadlines and approved spending, provide status updates, and escalate decisions requiring approval.

Benefits

Medical, dental, and vision coverage starting the first day; Success Academy covers 82% of its core medical plan.
Free One Medical membership and confidential mental health support via EAP/Talkspace.
403(b) retirement plan with a 3% employer match.
Up to $2,400 per year in employer HSA contributions.
Employer-paid life and disability insurance.
Public Service Loan Forgiveness eligibility.
Generous paid time off and paid holidays.
Paid parental leave.
$50 per month cellphone stipend.
Pre-tax commuter benefits.
Backup family care.
Performance-based earning incentives.
Opportunities for professional growth.