Network Optimization Coordinator

Melio • New York City, NY

3d • $50,000 - $55,000 • Hybrid

About The Position

The Network Optimization Coordinator is a supporting role on Melio’s growing Network team. The role focuses on improving the quality and completeness of vendor data, supporting internal workflows through accurate data entry, responding to escalated Network support tickets, and engaging directly with users to gather and verify information. The position is hybrid in New York City, with a three-day in-office requirement.

Requirements

• 0–2 years of professional experience in data entry, customer support, operations, or an administrative role.
• Comfort communicating with customers by phone and email.
• Strong attention to detail and a commitment to getting things right the first time.
• Basic familiarity with Google Sheets, Excel, or CRM systems.
• Ability to stay organized, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Willingness to learn, ask questions, and contribute to team improvements.

Nice To Haves

• Experience using Salesforce or other CRMs.
• Experience working in a tech company or startup environment.
• Familiarity with support tools such as Zendesk, Jira, or Asana.
• Interest in sales, customer success, or revenue operations as a long-term career path.

Responsibilities

• Accurately input, update, and maintain vendor data in Salesforce and internal tools to support high data quality across the Supplier Network.
• Monitor and respond to internal tickets about vendor onboarding, data corrections, and process blockers in a timely and professional manner.
• Call or email vendors to collect missing data, resolve blockers, or confirm information needed to complete onboarding or optimize payment experiences.
• Assist with recurring operational tasks, including queue monitoring, basic reporting reviews, and documentation of recurring issues.
• Partner with Sales, Support, and Operations teams to flag recurring problems, suggest improvements, and streamline internal processes.
• Help build and maintain process guides, checklists, and templates to improve scalability and consistency.

Benefits

• Competitive compensation with an annual base salary of $50,000–$55,000 and an additional bonus component.
• Medical, dental, and vision plans, with up to 100% employer-paid coverage.
• Flexible spending account (FSA) and health savings account (HSA).
• 401(k) matching and stock options.
• Wellness support focused on financial, physical, emotional, social, and community needs.
• Competitive vacation time, sick days, holidays, parental leave, and wedding days.
• Fully stocked kitchens, a weekly Seamless stipend, and catered meals.
• Collaborative offices in New York City or Denver in a hybrid working environment; dog-friendly office.
• Workshops, mentorship programs, and team-building activities supporting professional and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed