Network Optimization Coordinator

Melio•New York, NY

8h•$50,000 - $55,000•Hybrid

About The Position

The Network Optimization Coordinator is a supporting role within Melio’s growing Network team. The role focuses on improving the quality and completeness of vendor data, supporting internal workflows through accurate data entry, responding to escalated Network support tickets, and engaging with users to gather and verify essential information. The position is hybrid in New York City, with a three-day in-office requirement. The coordinator works with Sales, Support, and Operations to address recurring problems, improve internal processes, and maintain documentation that supports consistency and scalability. Melio builds B2B payment tools intended to help small business owners spend less time on back-office work.

Requirements

0–2 years of professional experience in data entry, customer support, operations, or an administrative role.
Comfort communicating with customers by phone and email.
Strong attention to detail and a commitment to getting things right the first time.
Basic familiarity with tools such as Google Sheets, Excel, or CRM systems.
Ability to stay organized, prioritize tasks, and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Willingness to learn, ask questions, and contribute to team improvements.

Nice To Haves

Experience using Salesforce or other CRMs.
Experience working in a tech company or startup environment.
Familiarity with support tools such as Zendesk, Jira, or Asana.
Interest in sales, customer success, or revenue operations as a long-term career path.

Responsibilities

Accurately enter, update, and maintain vendor data in Salesforce and internal systems to support high data quality across the Supplier Network.
Monitor and respond promptly and professionally to internal tickets concerning vendor onboarding, data corrections, and process blockers.
Call or email vendors to collect missing data, resolve blockers, or confirm information needed to complete onboarding or optimize payment experiences.
Support recurring operational tasks, including queue monitoring, basic reporting reviews, and documenting recurring issues.
Partner with Sales, Support, and Operations teams to flag recurring problems, suggest improvements, and streamline internal processes.
Help build and maintain process guides, checklists, and templates.

Benefits

Annual base salary range of $50,000–$55,000, with an additional bonus component.
Medical, dental, and vision plans with up to 100% employer-paid coverage.
FSA and HSA.
401(k) matching.
Stock options.
Wellness support covering financial, physical, emotional, social, and community needs.
Competitive vacation time, sick days, holidays, parental leave, and wedding days.
Fully stocked kitchens, a weekly Seamless stipend, and catered meals.
Hybrid office environment in New York City or Denver.
Dog-friendly offices.
Workshops, mentorship programs, and team-building activities for professional and personal growth.