Clinical Navigator - FT Days | Tavares Rehab
About The Position
The Clinical Navigator is the face of the hospital and helps prospective patients and their families understand the potential outcomes and support available during a rehabilitation stay. This in-person role cultivates referral relationships, manages an assigned territory, completes patient assessments, and supports the conversion of referrals to admissions. The position works under the direction of the Director of Business Development and collaborates with business development, admissions, nursing, and internal and external stakeholders. It also provides feedback and recommendations to improve programs, quality, customer service, referral and admission processes, and patient and referral-source satisfaction.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
- At least two years of experience in the designated field of licensure.
Nice To Haves
- A degree in a health-related field from an accredited college or university.
- Prior marketing experience.
- Prior rehabilitation or LTACH experience.
- Rehabilitation/LTACH and marketing experience.
Responsibilities
- Cultivate referral relationships and manage an assigned territory.
- Complete patient assessments.
- Make sales contacts and analyze referral and admission data from the assigned territory.
- Work with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral-source satisfaction.
- Develop and maintain excellent relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
- Dental and vision benefits.
- Employee Assistance Program with counseling, legal, and financial services.
- Flexible spending and health savings accounts.
- Life and disability insurance.
- Continuing education and tuition assistance.
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
- Auto, home, cell phone, and gym membership discounts.
- Personal travel discounts.
- Employee bonus referral program.
- 401(k) plans with discretionary employer match.
- Generous paid benefit time.
- Professional growth opportunities through the Education Advancement Program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
