Clinical Manager - Addiction Services (IOP & Residential)
About The Position
Southwestern Behavioral Healthcare is seeking a Clinical Manager to coordinate, oversee, and elevate clinical services across its Intensive Outpatient Program (IOP) and Stepping Forward Women (SFW), a specialized ASAM 3.1 outpatient residential facility. The role provides day-to-day clinical leadership and oversight, supervises assigned staff, and supports high-quality, person-centered recovery services. The Clinical Manager oversees clinical processes from admission through discharge, promotes coordination among multidisciplinary teams, monitors service quality and documentation, and supports compliance, accreditation, utilization management, and quality improvement. The position also coordinates clinical staffing and coverage, provides staff development and performance feedback, addresses clinical and safety concerns, communicates program needs to the Director of Addiction Services, and participates in the on-call rotation.
Requirements
- Master’s degree in Social Work.
- Prior supervisory experience.
- LCSW required.
- At least five years of clinical experience working with a wide range of client diagnoses.
- Experience treating substance use disorders.
- Demonstrated excellent leadership, communication, and organizational skills.
- Must obtain and maintain de-escalation and crisis intervention training.
- Must pass required background checks, including county/state checks and a sex offender registry check, and a drug screen.
Responsibilities
- Provide day-to-day clinical leadership and oversight of IOP and SFW treatment services, including ASAM 3.1 services.
- Supervise assigned clinical staff and monitor service quality and appropriateness through individual and group supervision, chart review, treatment-team participation, and performance feedback.
- Manage clinical processes involving admissions, assessments, treatment planning, scheduling, service utilization, transitions, and discharge planning.
- Ensure services are delivered at the appropriate level of care by qualified staff and in accordance with clinical practices, organizational standards, and applicable requirements.
- Coordinate clinical staff schedules and coverage, and provide clinical coverage when necessary.
- Facilitate multidisciplinary treatment-team processes and coordinate care among clinical, medical, residential, peer/recovery, case-management, and other staff.
- Ensure concerns involving relapse, safety, changes in condition, or level-of-care needs receive timely assessment, consultation, intervention, and escalation as appropriate.
- Maintain distinctions between clinical treatment functions and non-clinical residential or recovery-support services.
- Provide staff supervision, orientation, training, coaching, and professional development.
- Complete performance evaluations and address staff performance, documentation, communication, attendance, or conduct concerns in collaboration with the Director and Human Resources as appropriate.
- Monitor clinical documentation for timeliness, accuracy, medical necessity, treatment-plan alignment, and compliance with billing, payer, organizational, and regulatory requirements.
- Monitor program quality, access, caseloads, clinical outcomes, service utilization, and documentation trends to identify improvement opportunities.
- Communicate with clients, staff, referral sources, community partners, and other Southwestern programs to promote access and continuity of care.
- Participate in quality improvement, compliance, accreditation, utilization-management, and regulatory-readiness activities, and implement assigned corrective actions.
- Communicate program needs, staffing concerns, safety and clinical issues, compliance matters, and improvement opportunities to the Director of Addiction Services.
- Participate in the on-call rotation.
Benefits
- Affordable health, dental, vision, and voluntary life insurance starting on the first day of employment.
- 401(k) employer contribution and match.
- Student loan assistance program.
- Physical and financial wellness programs.
- Generous paid time off plan.
- Competitive total compensation program.
- Individualized orientation and training program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
