Manager, Residential Clinical Services; Residential Counseling

The Centers•Cleveland, OH

About The Position

H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and appropriate interventions. The Manager, Residential Clinical Services leads the daily delivery and quality of clinical services for youth at H.O.P.E. Campus. The role develops and supervises the clinical team, leads clinical supervision, oversees treatment planning and therapeutic services, and is responsible for the clinical component of admissions. The manager partners with the Manager of Integrated Care, Nursing Manager, residential managers, and Crisis Response Team to coordinate care throughout each youth’s stay. The role ensures staff have the guidance and resources they need and models the organization’s core values in decisions, relationships, and daily practice. The schedule is Monday through Friday with flexible start and end times; on-call work, weekends, and holidays may be required. The position oversees clinical team leadership, treatment and therapeutic services, admissions and crisis response, and clinical documentation and service quality. It also leads implementation of Guidetree in clinical services and implements clinical policies, procedures, and the model of care established by the Clinical Director.

Requirements

Master’s degree in social work, counseling, or a closely related clinical field.
Current Ohio independent clinical license as a Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC).
Experience providing clinical services to youth with significant behavioral health needs in residential treatment or a comparable setting.
Experience leading, supervising, coaching, and developing staff, including independently licensed clinicians.
Strong understanding of residential treatment and the relationship between clinical services and daily residential care.
Experience with behavioral health documentation, billing, coding, and quality review.
Strong clinical skills in assessment, treatment planning, clinical supervision, crisis response, and collaboration across disciplines.
Strong understanding of Therapeutic Crisis Intervention or ability to become proficient in the organization’s model.
Ability to lift and carry up to 50 pounds safely.
Ability to remain on feet for extended periods throughout the shift.
Ability to bend, squat, kneel, and move frequently throughout the unit.
Ability to respond quickly during crisis situations.
Ability to perform approved physical safety interventions in accordance with Therapeutic Crisis Intervention training.
Ability to provide services during non-traditional working hours; the schedule may include evenings, weekends, and holidays.

Responsibilities

Lead weekly clinical supervision to review treatment progress, evaluate interventions, strengthen clinical judgment, and address complex cases.
Provide consultation, coaching, and performance feedback to therapists, including independently licensed clinicians.
Supervise the Crisis and Admissions Clinician and establish expectations for clinical intake, crisis response, documentation, debriefing, and handoffs.
Develop a cohesive clinical team through clear expectations, regular communication, shared learning, and collaboration.
Identify team members’ strengths and growth needs, set development goals, and provide opportunities to build clinical and leadership skills.
Participate in hiring, onboarding, training, and performance evaluation, and address performance and conduct concerns promptly and constructively.
Ensure therapists have access to clinical supplies, sensory tools, and other therapeutic resources; identify needs and coordinate purchases through organizational processes.
Model organizational core values and build a team culture grounded in respect, accountability, and care.
Oversee the quality and timely completion of diagnostic assessments, individualized treatment plans, treatment plan reviews, and clinical discharge recommendations.
Guide individual, family, and group therapy to ensure services respond to each youth’s needs and treatment goals.
Lead implementation of Guidetree in clinical services and support staff in incorporating it into treatment planning and therapeutic practice.
Monitor treatment progress and outcomes, help therapists address barriers, and guide changes to interventions when needed.
Partner with residential managers so clinical plans and therapeutic strategies are understood and applied in daily residential care.
Participate in multidisciplinary case discussions and high-risk reviews, providing clinical direction when additional attention is required.
Own the clinical component of admissions, including referral review, assessment of behavioral health and safety needs, clinical recommendations, required documentation, and handoff to the ongoing treatment team.
Partner with the Manager of Integrated Care on clinical barriers and transitions within the overall admission and discharge processes.
Oversee the Crisis and Admissions Clinician’s clinical intake, crisis assessment, intervention, documentation, debriefing, and handoffs.
Collaborate with the Crisis Response Team, residential staff, nursing, and other campus partners to support appropriate responses to crises.
Provide clinical consultation on crisis assessment, stabilization, escalation decisions, debriefing, and follow-up.
Review recurring crisis patterns with staff and other leaders to strengthen treatment plans, safety approaches, and clinical practice.
Apply understanding of the organization’s Therapeutic Crisis Intervention model when guiding and evaluating crisis response.
Monitor the accuracy, quality, and timely completion of clinical notes, assessments, treatment plans, crisis documentation, and other required records.
Review and approve clinical documentation when required by organizational workflow, and coach staff on corrections and improvements.
Monitor service delivery, productivity, and documentation that supports accurate billing and coding; work with staff and relevant departments to resolve gaps or errors.
Use record reviews, service data, youth feedback, and clinical outcomes to identify and carry out improvements.
Implement clinical policies, procedures, and the model of care established by the Clinical Director.
Communicate effectively with youth, families, caregivers, case managers, medical providers, residential staff, and other care partners.