Clinical Manager (Internal Posting)
About The Position
FIREFLY is seeking a regular full time Clinical Manager to provide leadership, oversight, and strategic direction within our clinical programs. This is a key leadership position responsible for supporting service excellence, developing staff, and ensuring high-quality, accessible care across our region. As the Clinical Manager, you will be a member of FIREFLY's Leadership Team and play a central role in overseeing clinical services for children and youth. You will support a team of professionals, guide program delivery, and work collaboratively across the organization and community to strengthen services and outcomes.
Requirements
- Master's degree in a related field or an equivalent combination of education and experience.
- Minimum 7-10 years of clinical experience in the mental health discipline or a related field.
- Progressive leadership experience (3-5 years preferred) including staff supervision and program oversight.
- Experience with service planning, program development, and performance monitoring.
- Clear Criminal Record Check with Vulnerable Sector Screen
- Ability to manage a reasonable workload with effective prioritization and follow-up
- Commitment to professionalism, teamwork, and quality service
- Ability to manage conflict, mediate, and support problem-solving
- Commitment to promoting and following FIREFLY's health and safety practices
Nice To Haves
- Experience working within community-based or publicly funded service systems is considered an asset.
- Strong leadership, team development, and coaching skills
- Excellent communication, interpersonal and relationship-building skills
- Strong analytical skills with the ability to interpret data and support evidence-based decision-making
- Sound judgment, diplomacy, and ability to manage complex and sensitive situations
- Ability to manage competing priorities, deadlines, and a high volume of work
- Commitment to fostering a positive, inclusive and collaborative work environment
- Understanding of relevant legislation, standards, and best practices in children's mental health
Responsibilities
- Provide leadership and oversight to Counsellors and Senior Clinicians.
- Manage day-to-day service delivery, programs, and clinical operations. Portfolio will be within the mental health discipline of Clinical Services (this is subject to change).
- Promote service excellence by monitoring performance and implementing strategic improvements.
- Support staff through coaching, supervision, training, and performance review.
- Foster a collaborative, supportive team culture that encourages innovation and problem-solving.
- Ensure clinical and service data is accurate, meets Ministry requirements, and supports quality decision-making.
- Participate in agency-wide service planning and contribute to FIREFLY's strategic priorities.
- Collaborate with Leadership Team members and community partners to enhance service coordination and access.
- Represent FIREFLY in community partnerships and system planning initiatives as required.
- Ensure compliance with agency policies, procedures, and applicable legislation.
- Effectively manage complex, sensitive clinical and operational situations.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
