Intake Worker (Internal Posting)

FIREFLY•Kenora, ON

1d•CA$54,435 - CA$62,672

About The Position

FIREFLY is seeking a regular full time Intake Worker to support coordinated access to children's services across our region. This role is a critical first point of contact for families and partners, helping ensure timely, compassionate, and well-informed connections to care. As an Intake Worker, you will play a central role in connecting children and families to services across the Kenora and Rainy River districts. You will lead a family-centred intake process, gather information using screening tools, and work collaboratively with families to identify needs, strengths, and service options.

Requirements

Strong knowledge of child and youth development, including physical, mental, social, and behavioural factors.
Experience working with children, youth, and families, ideally within community-based services.
Strong interpersonal, communication, and active listening skills
Ability to navigate complex service systems and support families through decision-making
Skilled at problem solving, mediation, and managing competing priorities
Highly organized with strong time management skills
Ability to work independently and collaboratively within a multi-disciplinary team
Strong documentation, computer, and database management skills
Understanding of relevant legislation and confidentiality requirements
Comfort using multiple technology systems to support service coordination
Clear Criminal Record Check with Vulnerable Sector Screen
Ability to manage a reasonable workload with effective prioritization and follow-up
Commitment to professionalism, teamwork, and quality service
Ability to manage conflict and support problem-solving with families and partners
Commitment to supporting a respectful and safe workplace
Ability to provide coverage during peak times or staff absences
Commitment to promoting and following FIREFLY's health and safety practices

Nice To Haves

Undergraduate degree in Human Services or related field.
Social Services diploma combined with relevant experience.
Knowledge of available local and regional services is a strong asset.
Cultural awareness, with understanding of First Nation communities considered an asset

Responsibilities

Answer the centralized intake phone line, receive referrals, and monitor intake email.
Facilitate referrals through multiple pathways and ensure smooth access to services.
Provide information to families and community partners about available programs and supports.
Conduct a family-centred intake process, including informed consent and screening tools.
Support families in identifying goals and selecting services that meet their needs.
Process referrals and prepare documentation for service coordination and follow-up.
Identify interim supports for families while they wait for services.
Maintain current knowledge of local and regional services across Kenora and Rainy River districts.
Participate in meetings, training, and small projects as required.
Perform other duties as required.