Clinical Manager, RN—Intuitive Health

UNC Health•Raleigh, NC

14d•Onsite

About The Position

The Clinical Manager leads and manages non-physician clinical staff in coordination with the Program Director and hospital partner. The role supports excellent customer service through sound clinical practices and efficient operations, while fostering teamwork, continuous improvement, and patient-centered care. The manager oversees staff onboarding, training, scheduling, leadership development, and performance support; coordinates quality assurance and performance improvement activities; and contributes to regulatory and accreditation readiness. The role also manages the customer service experience at the sites, promotes a respectful and friendly environment, and helps maintain a clean work setting. The position operates in a healthcare setting and requires primarily local travel during the business day, with some out-of-area or overnight travel possible. The employee may be assigned to any facility and is responsible for their own transportation.

Requirements

At least 5 years of nursing experience.
At least 2 years of management or charge nurse experience within an emergency department.
Unrestricted, active registered nursing license in the state of practice.
Current ACLS certification.
Current PALS or ENPC certification.
ADN or BSN required; BSN is strongly preferred and mandatory with some hospital partners.
Strong, clear, and precise verbal and written communication skills.
Strong relationship management skills.
Ability to work collaboratively across multiple organizations.
Demonstrated initiative, independence, and curiosity.
Ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Patient/client focus, ethical conduct, leadership, personal effectiveness and credibility, thoroughness, and time management.

Responsibilities

Manage non-physician clinical staff in coordination with the Program Director and hospital leadership.
Coordinate recruitment and onboarding of clinical staff with the hospital.
Provide initial and ongoing training and education for clinical staff.
Participate in community outreach with Intuitive and hospital leaders.
Schedule clinical staff.
Assist the hospital with staff evaluations using its processes, timelines, and tools.
Use Intuitive and hospital resources to support patient satisfaction at the site.
Provide ongoing leadership training and mentoring to clinical staff.
Coordinate with the Program Director, Medical Director, and other clinical managers to implement quality assurance and performance improvement processes.
Provide quarterly reporting on site performance measures.
Serve as a cultural champion for non-physician clinical employees.
Participate in regulatory and accreditation preparedness and survey processes.
Ensure compliance with hospital policies, procedures, processes, and regulatory, licensing, and accreditation requirements.
Manage the customer service experience and site relations in coordination with the Medical Director and Program Director.
Provide patients and families with a customer-focused, friendly, reassuring, and open environment that encourages participation in healthcare decisions.
Encourage a friendly and respectful work environment.
Help maintain a clean work environment, including tasks such as emptying trash, mopping floors, and cleaning counters.
Participate in applicable committees as requested.
Travel primarily locally during the business day, with some out-of-area and overnight travel possible; work at any facility as required and provide own transportation.