HHH Clinical Manager, Family and Children's Services

UVM Health Network - Home Health & Hospice•Colchester, VT

39d•Hybrid

About The Position

The Family & Children's Services (FCS) Clinical Manager is responsible for the clinical, operational, and administrative leadership for interdisciplinary pediatric and family support services, including skilled nursing, rehabilitation, and family support programs. The clinical manager will be the primary point of contact for state-administered, federally funded programs, namely Children’s Integrated Services (CIS) and Maternal, Infant, and Early Childhood Home Visiting (MIECHV) Program. The Clinical Manager is responsible for program oversight, staff and clinical supervision, quality and performance improvement, regulatory compliance, resource management, and coordination of care across the continuum of family and pediatric services. The Clinical Manager serves as a clinical resource and mentor to staff while fostering collaboration among internal teams, community partners, and referral sources. The Clinical Manager is accountable for program operations, staffing, clinical quality, regulatory compliance, care coordination, and performance outcomes. This role works collaboratively with internal departments, community partners, hospitals, primary care providers, social service agencies, and leadership to strengthen care transitions, address social determinants of health, and support complex patient populations through innovative care models. The Clinical Manager promotes a culture of accountability, continuous improvement, and staff engagement while advancing program goals and organizational priorities.

Requirements

Bachelor's Degree in Nursing, Occupational Therapy, Physical Therapy or other relevant health care discipline required.
Current unrestricted Vermont Licensure in applicable clinical discipline.
Valid driver's license and reliable transportation.

Nice To Haves

Master's Degree in Nursing, Rehabilitation Services, Public Health, Healthcare Administration, Social Work, or related field preferred.
Five or more years of progressively responsible clinical experience in pediatrics, family health, rehabilitation, home health.
Three or more years of leadership, supervisory, or program management experience.
Experience in care management, case management, population health, transitional care, community health, chronic disease management, or value-based care models.
Knowledge of healthcare reimbursement models, care coordination practices, and community-based service delivery.
Demonstrated experience leading interdisciplinary teams and managing complex patient populations.
Strong understanding of quality improvement methodologies, utilization management, and performance metrics.
Experience developing community partnerships and working collaboratively with hospitals, primary care practices, behavioral health providers, Childcare providers and community agencies.
Excellent communication, relationship-building, and conflict-resolution skills.
Ability to analyze data and use information to drive operational and clinical improvements.
Strong organizational skills with the ability to manage multiple priorities and changing demands.

Responsibilities

Provide leadership and oversight for Family & Children's Supports clinical programs, including nursing, rehabilitation, and family support services.
Assess community and client needs and support development of programs and services that improve patient outcomes and access.
Coordinate, monitor, and evaluate clinical services, program effectiveness, client satisfaction, quality outcomes, and staff engagement.
Manage referrals and clinical resource allocation to ensure timely access to services.
Assist in developing annual program goals, priorities, budgets, productivity expectations, and performance improvement initiatives.
Participate as a member of agency leadership teams, committees, and strategic planning efforts.
Serve as the primary clinical resource for nursing, rehabilitation, and family support staff.
Maintain knowledge of pediatric, family-centered, home health, rehabilitation, and community-based services.
Support clinical decision-making, case consultation, and problem-solving for complex patient situations.
Promote evidence-based practices and quality care standards across all disciplines.
Ensure clinical documentation complies with organizational, state, federal, and payer requirements.
May provide direct client services as needed to support operational needs and maintain clinical competency.
Directly supervise clinical staff, support staff, students, and contracted personnel as assigned.
Recruit, interview, hire, onboard, mentor, coach, develop, and evaluate staff.
Conduct regular performance evaluations and provide ongoing feedback and support.
Assess staffing needs and coordinate schedules, caseload assignments, coverage plans, payroll approvals, and time-off requests.
Develop and coordinate staff orientation, education, competency validation, and professional development activities.
Foster a collaborative, inclusive, and supportive team culture focused on engagement and retention.
Facilitate regular staff meetings, case reviews, and interdisciplinary communication.
Monitor program productivity, utilization, quality measures, and operational performance.
Conduct audits related to documentation, billing, compliance, and quality outcomes.
Ensure compliance with accreditation standards, licensing requirements, organizational policies, and applicable regulations.
Lead corrective action planning and performance improvement initiatives as needed.
Analyze data to identify trends and opportunities for improvement in clinical outcomes and service delivery.
Serve as liaison with community partners, schools, Early Intervention programs, healthcare providers, and other referral sources.
Represent Family & Children's Supports in external meetings, collaborative initiatives, and community partnerships.
Support program growth through relationship development and community outreach.
Advocate for children, families, and vulnerable populations served by the organization.
Prepare reports, analyses, program updates, and leadership communications.
Participate in budget planning and resource management activities.
Ensure timely completion of required administrative and clinical documentation.
Collaborate with organizational leaders to resolve operational challenges and improve service delivery.
Perform additional duties and special projects as assigned
Demonstrates a commitment to the mission and values of the organization
Complies with all organization policies and procedures
Demonstrates respectful and effective communication in all interactions
Protects the privacy and confidentiality of clients, co-workers and organization’s operations
Complies with organization’s policies to protect confidentiality, integrity, availability and security of all protected health information
Conducts themself in a safe manner by adhering to all safety practices, rules and standards
Demonstrates a commitment to quality and proactively seeks to make improvements to systems and processes
Reports to work on time, provide advance notice for time off, accurately reports time and attendance and appropriately manages paid time off (if applicable) in accordance with organization’s policy
Demonstrates a commitment to integrity in work habits and use of organization’s resources
Perform duties as assigned that may be outside principle responsibilities
Meets own learning needs. Participates in educational programs of the organization, including completion of all mandatory competencies, education or training
Effectively communicates to transfer information, provide guidance and resolve conflicts
Reports concerns and complaints regarding abuse, neglect and exploitation in accordance with Vermont State Law and the organization
Enhance or improve organization’s services by participating in team meetings, projects and committees
Contributes to a positive work environment and responds in a constructive manner to change
Documents the provision care and services in accordance with organization’s policy