Children's Services Manager

York County Library System•York, PA

4d•Onsite

About The Position

The Children's Services Manager provides leadership for Martin Library's Children's Services Department under the supervision of the Library Director. The role is responsible for department operations, staff supervision, collection development support, programming, volunteer coordination, community engagement, and delivering high-quality library services for children and families. The manager fosters a welcoming and inclusive environment, advances literacy and lifelong learning initiatives, and supports York County Libraries' strategic goals and service standards. This is a full-time, salary-exempt position based at Martin Library, with a schedule based on 40 hours per week. Typical hours include weekdays during the day, with regular evening and weekend responsibilities depending on programming, staffing, and operational needs. The schedule may vary to support department and library activities. The position supervises seven employees plus volunteers and reports to the Library Director.

Requirements

Bachelor's degree from an accredited college or university.
At least two years of progressively responsible supervisory or leadership experience.
Experience planning, implementing, and evaluating programs and services for children.
Proficiency with Microsoft Office, integrated library systems (ILS), social media platforms, Canva, and other technology tools used to support library services.
Current Pennsylvania Child Abuse Clearance, Pennsylvania State Police Criminal History Check, FBI Fingerprint Check, and Mandated Reporter Training Certificate.
Ability to work effectively with individuals of diverse ages, backgrounds, abilities, and perspectives.
Ability to build effective teams by attracting, developing, and retaining talented staff and volunteers.
Ability to lead a customer-focused service environment and effectively address complex member concerns.
Ability to work effectively in a team environment and as a collaborative partner within a library system.
Ability to lead through change, establish priorities, and balance competing operational demands.
Ability to lift up to 30 pounds from ground level to waist level; bend, squat, and kneel occasionally; push or pull carts weighing up to 120 pounds; reach, lift, and stretch throughout the workday; stand or walk for up to four hours at a time; and sit for up to four hours at a time.

Nice To Haves

A degree in Education, Early Childhood Education, Library Science, Communications, Human Services, or a related field.
Experience working with children and families in a public library, educational, community, or youth-serving environment.

Responsibilities

Supervise, schedule, train, coach, and evaluate Children's Services staff and volunteers.
Foster a positive, collaborative, customer-focused work environment that promotes teamwork, innovation, accountability, and professional development.
Conduct performance evaluations, provide regular feedback, and address performance and behavioral concerns according to YCL policies and procedures.
Perform customer service duties as needed and resolve member concerns or issues.
Collaborate with the Library Director to plan, coordinate, and oversee departmental operations, ensuring efficient service delivery and achievement of departmental goals.
Ensure consistent understanding and equitable enforcement of library policies, procedures, and behavior guidelines among staff, members, and volunteers.
Complete incident reports and related documentation in a timely and professional manner.
Oversee the development, maintenance, merchandising, and evaluation of children's collections, recommending selection, replacement, and deselection to meet community needs and organizational goals.
Collaborate with the Library Director and YCL Teen Services staff to develop, communicate, and implement YCL events such as Summer Quest, GOAL, and 1KBK.
Prepare reports, statistics, presentations, and other documentation as required.
Attend and actively participate in departmental, branch, and system-wide meetings and committees.
Perform other duties as requested by the Director Martin Library.