Case Manager - Children's Services

Southwest Network • Phoenix, AZ

1d

About The Position

The Case Manager facilitates the Child and Family Team process, a strategic planning method that supports youths with complex behavioral or emotional needs in reaching their optimum level of wellness. The role involves developing individualized service plans, connecting members with community resources, partnering with family members and others involved in their lives, and coordinating behavioral and physical health care.

The position is part of Southwest Network’s Child and Adolescent Services Division, which provides treatment and family support for children and adolescents. Services are tailored to each person’s strengths, needs, and culture, with the aim of helping youth stay at home, participate in school, and build a hopeful future. The division provides integrated behavioral and physical health services, programs for teens and young adults, and collaborates with the Arizona Department of Child Safety on comprehensive service plans for families involved in child welfare.

Requirements

• Meet one of the following education and experience pathways: a master's or bachelor's degree in behavioral health or a related field; a bachelor's degree in an unrelated field plus one year of related experience; an associate's degree in any field plus one year of related experience; or a high school diploma or equivalency certificate plus three years of related experience.
• Maintain current CPR, First Aid, and Therapeutic Options certifications; training is offered through Southwest Network.
• Maintain a valid Arizona state fingerprint clearance card.
• Maintain a valid Arizona driver's license and car insurance.
• Be at least 21 years of age.
• Ability to maintain excellent member and family relationships and provide excellent customer service.
• Effective written, verbal, and interpersonal communication skills.
• Organization, critical thinking, time management, and problem-solving skills.
• Ability to use office equipment such as phones, copiers, and fax machines.
• Proficiency in Microsoft Office software.
• Ability to use the internet and various web browsers.

Nice To Haves

• Typing speed of 25 to 40 WPM is preferred.

Responsibilities

• Facilitate the Child and Family Team process.
• Develop individualized service plans for youths with behavioral or emotional needs.
• Link members to community resources.
• Partner with family members and others involved in members’ lives.
• Coordinate behavioral and physical health care.

Benefits

• Medical, dental, and vision insurance.
• Health Savings and Flexible Spending account options.
• Paid sick, vacation, and holiday time, including 10 paid holidays per year.
• Tuition reimbursement.
• 403(b) retirement plan with company match.
• Disability insurance.
• Basic life insurance, with the option to purchase supplemental insurance.
• Employee Assistance Program and employee discounts.
• Family Medical Leave.
• Hearing Discount Program.
• Tobacco Cessation Program.
• Virta Prediabetes Reversal Program.
• IDShield and Legal Shield Protection.
• Bilingual stipend available.
• Ongoing training and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED