Children's Case Manager

Wings Program•Chicago, IL

17h•$22 - $24

About The Position

The Children's Case Manager provides case management, emotional support, advocacy, and service coordination to children, along with parenting support and education, using a strengths-based, trauma-informed approach. The role supports children and parents through assessment, service planning, crisis intervention, enrichment activities, and connections to community resources. It also involves facilitating parenting classes and domestic violence training, maintaining accurate and confidential records, and meeting applicable reporting and ethical requirements.

Requirements

Bachelor’s degree in social work, psychology, or a related field.
At least 1 year of direct human services experience working with children in diverse populations.
Excellent working knowledge and skill with Microsoft Office Suite.
Excellent verbal and written communication and documentation skills.
Ability to work with sensitive issues and respect the confidential nature of the programs.
Ability to work efficiently and independently, with strong organization, attention to detail, project management, interpersonal, and problem-solving skills.
Willingness to work variable hours, including evenings, weekends, and holidays; serve as rotating on-call staff with minimal notice; and work at any WINGS Program location.
Reliable transportation.
Ability to meet physical requirements, including regularly lifting up to 35 pounds using both hands/arms and occasionally standing for extended periods.

Nice To Haves

40-hour domestic violence training.
CPR and First Aid training.
ICDVP credential.
Fluency in both written and spoken English and Spanish.

Responsibilities

Assess children referred to the program to identify their needs, strengths, and level of need, and provide appropriate case management services.
Provide encouragement and enrichment activities to support children’s lives and potential for healthy psychological adjustment.
Provide crisis intervention to parents and children and advocate for clients as needed.
Provide individual and/or family group support weekly or bi-weekly to children and/or parents to develop service plans and safety plans and provide emotional support and parent education.
Attend agency-wide enrichment activities.
Prepare and facilitate parenting classes.
Complete outcome measurements, including parent and child input, child interviews, trauma checklists, and other tools to guide client goals.
Collaborate and network with local schools, community-based organizations, child welfare agencies, and physical and mental health providers to ensure appropriate services for children.
Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required.
Immediately report child abuse to the Department of Children and Family Services as mandated by law and agency procedures.
Provide services in accordance with the Illinois Certified Domestic Violence Professionals code of ethics.
Maintain strict confidentiality in all assignments.
Maintain accurate, up-to-date client files and case notes and submit reports and program evaluations within established timelines.
Perform additional responsibilities as assigned.