Children's Case Manager

WINGS Program, Inc.•Chicago, IL

20h•$22 - $24

About The Position

The Children's Case Manager provides case management, emotional support, advocacy, and service coordination to children, as well as parenting support and education, using a strengths-based, trauma-informed approach. The role assesses each referred child’s needs and strengths, determines the level of need, and provides appropriate case management services. It also offers encouragement and enrichment activities to support children’s well-being and healthy psychological adjustment. The Case Manager provides crisis intervention and advocacy for parents and children, and offers individual or family group support weekly or bi-weekly to children and/or parents. This support may include developing service and safety plans, emotional support, and parent education. The position prepares and facilitates parenting classes, participates in agency-wide enrichment activities, and completes outcome measurements using parent and child input, child interviews, trauma checklists, and other tools. The role collaborates with local schools, community-based organizations, child welfare agencies, and physical and mental health providers to coordinate appropriate services. It may teach or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs. The Case Manager must report suspected child abuse immediately to the Department of Children and Family Services as required by law and agency procedures, follow the Illinois Certified Domestic Violence Professionals code of ethics, maintain strict confidentiality, keep accurate and current client files and case notes, and submit reports and program evaluations on time. Additional responsibilities may be assigned.

Requirements

Bachelor’s degree in social work, psychology, or a related field.
At least 1 year of direct human services experience working with children in diverse populations.
Excellent working knowledge and skill with Microsoft Office Suite.
Excellent verbal and written communication and documentation skills.
Skill in working with sensitive issues and commitment to respecting the confidential nature of the programs.
Ability to work efficiently and independently, with strong organization, attention to detail, project management, interpersonal, and problem-solving skills.
Willingness to work variable hours, including evenings, weekends, and holidays; serve as rotating on-call staff with minimal notice; and work at any WINGS Program location.
Reliable transportation.
Ability to meet the physical requirements of the role, including regularly lifting up to 35 pounds using both hands/arms and occasionally standing for extended periods.

Nice To Haves

40-hour domestic violence training.
CPR and First Aid training.
ICDVP credential.
Fluency in both written and spoken English and Spanish.

Responsibilities

Assess referred children’s needs and strengths, determine their level of need, and provide appropriate case management services.
Provide encouragement and enrichment activities that support children’s lives and healthy psychological adjustment.
Provide crisis intervention to parents and children and advocate for clients as needed.
Provide weekly or bi-weekly individual and/or family group support to children and/or parents, including service planning, safety planning, emotional support, and parent education.
Attend agency-wide enrichment activities.
Prepare and facilitate parenting classes.
Complete outcome measurements using parent and child input, child interviews, trauma checklists, and other tools to guide client goals.
Collaborate and network with local schools, community-based organizations, child welfare agencies, and physical and mental health providers to coordinate appropriate services.
Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs, as required.
Immediately report child abuse to the Department of Children and Family Services in accordance with the law and agency procedures.
Provide services in accordance with the Illinois Certified Domestic Violence Professionals code of ethics.
Maintain strict confidentiality in all assignments.
Maintain accurate, up-to-date client files and case notes, and submit reports and program evaluations within established timelines.
Perform additional responsibilities as assigned.