Clinical Liaison (CL)

Lifepoint Health • El Paso, TX

6d

About The Position

The Clinical Liaison builds and maintains referral relationships to support appropriate admissions to The Hospitals of Providence Rehabilitation Hospital East, an inpatient rehabilitation facility in El Paso, Texas. The role coordinates intake and pre-admission screening, conducts clinical assessments to determine whether patients are appropriate for acute rehabilitation, and explains rehabilitation services and participation expectations to patients and families. The liaison is the primary external contact for case managers, discharge planners, physicians, payors, and hospital partners, and works with admissions, nursing, therapy, and case management to support smooth transitions and payer authorization compliance.

The position involves routine travel to referring facilities and community partners. Success is measured by screening timeliness, conversion rates, and the quality of referral relationships. A valid driver’s license and clean driving record are required.

Requirements

• Current clinical licensure required, such as RN, PT, OT, SLP, or MSW, in accordance with state requirements.
• Valid driver’s license and clean driving record.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Customer relationship-building skills.
• Sound clinical judgment.
• Organization and time-management skills.
• Basic computer and data-entry proficiency.

Nice To Haves

• Bachelor’s degree preferred.
• Prior marketing or sales experience preferred.
• Prior clinical experience with demonstrated assessment skills and EMR proficiency preferred.
• Formal sales training preferred.

Responsibilities

• Assist with and coordinate the intake and pre-admission screening process.
• Conduct on-site clinical assessments, typically at referring facilities, to determine appropriateness for admission.
• Educate patients and families about rehabilitation options, levels of care, and participation expectations.
• Serve as the initial contact for external case managers, discharge planners, payors, and hospital partners.
• Conduct face-to-face educational visits and in-services with physicians, case managers, and other professionals.
• Educate community decision-makers about the hospital and acute rehabilitation services through direct outreach to develop census.
• Document screenings, decisions, and communications accurately and promptly in EMR and tracking systems.
• Work with admissions, nursing, therapy, and case management to support smooth transitions and payer authorization compliance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed