Clinical Liaison

Trilogy Health Services, LLC • Grand Rapids, MI

20d

About The Position

The Clinical Liaison is part of the Sales & Growth Team and supports a cluster of health campuses. The role develops and manages communication among patients, families, and care professionals to increase admissions from assigned hospitals to local Trilogy Health Services campuses. The Clinical Liaison conducts pre-admission assessments and helps establish eligibility for care at a Trilogy campus.

Requirements

• Associate’s degree, or 1–3 years of relevant experience preferred in discharge planning, nursing, case management, and/or utilization management.
• Previous experience in a hospital, medical facility, or skilled nursing care setting.
• Valid and unencumbered driver’s license required.
• Ability to pass a Motor Vehicle Record Search.
• Must be at least 25 years old for insurance purposes.

Nice To Haves

• 1–3 years of relevant experience related to discharge planning, nursing, case management, and/or utilization management.

Responsibilities

• Collaborate with discharge planners to prioritize referrals and identify patients for transition to a Health Center campus.
• Establish patients’ eligibility for care, communicate with families, and interact with staff such as case managers and physicians.
• Conduct pre-admission assessments, gather clinical documentation, and review it to ensure it supports insurance approval requirements.
• Respond immediately to patient referrals from hospital case managers, physicians, and managed care organizations.
• Educate hospital staff about Trilogy Health Services’ clinical capabilities and match patients to facilities and services suited to their needs.
• Educate patients and family members about services, answer questions and concerns before admission, and explain available care options.
• Develop relationships within the community on behalf of Trilogy Health Services and its campuses.
• Participate in hospital and ACO meetings to foster partnerships with key contacts.

Benefits

• Medical, dental, and vision coverage, including free virtual doctor visits, with coverage starting in the first 30 days.
• Weekly pay and regular quarterly wage increases.
• HSA with company match, Dependent Care account, LSA, and 401(k) with company match.
• Paid time off and fully paid parental leave for new parents.
• No-cost LGBTQIA+ support and gender-affirming care coordination.
• Financial support for education, certifications, and student loan repayment.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree