Clinical Liaison

Agape Hospice and Palliative Care • Tucson, AZ

6d

About The Position

The Clinical Liaison establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and negotiates service contracts with managed care organizations, government agencies, and other payers. The role supports effective reimbursement, strategic service planning, and awareness of the organization’s standing in the community and healthcare markets.

The position requires compliance with laws and regulations governing anti-kickback practices, lawful marketing activities, patient solicitation, and accurate marketing materials. The incumbent may also be asked to perform other job-related tasks beyond those listed.

Requirements

• Bachelor’s degree in marketing, business administration, or a related field.
• At least three years of experience in healthcare marketing management, preferably in hospice care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Good communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

• Master’s degree preferred.
• Experience in hospice care operations preferred.

Responsibilities

• Comply with laws and regulations regarding anti-kickback practices, lawful marketing activities, patient solicitation, and accurate marketing materials.
• Negotiate service contracts with managed care organizations, government agencies, and other payers to support maximum third-party reimbursement.
• Establish and maintain positive working relationships with current and potential referral and payer sources.
• Build and monitor community, customer, payer, and patient perceptions of the organization as a high-quality provider of services.
• Assist with strategic planning, including identifying opportunities for additional or improved services to address customer needs.
• Maintain knowledge of agency markets, including government agencies, major payer groups, key referral sources, and competitor positioning.
• Maintain knowledge of marketing and share relevant information with organization personnel.
• Maintain knowledge of community resources and assist customers in accessing resources when the agency does not provide the needed services.
• Monitor and report the cost effectiveness of marketing efforts.
• Perform other job-related tasks as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level