Clinical Liaison (RN or RRT)

Edwin Shaw Rehabilitation Hospital • Copley Township, OH

9d • $70,000 - $95,000

About The Position

The Clinical Liaison (RN or RRT) guides patients to a critical illness recovery hospital and an acute inpatient rehabilitation hospital in Akron. The role advocates for referred patients during pre-admission by collaborating with clinical teams to assess their needs, coordinating care plans with physicians and families, facilitating transfers, and addressing barriers to specialized post-acute care. The liaison also serves as a resource to healthcare professionals and builds relationships within medical facilities.

This highly visible role develops professional relationships with case managers, physicians, and clinicians at acute care hospitals; educates staff, patients, and families about rehabilitation services; assesses patients with rehabilitation diagnoses at referring hospitals for possible admission; and manages the referral process. The position supports referral growth and retention through relationship management, education, and business-development initiatives.

The schedule is 8:00 AM to 5:00 PM, Monday through Friday, with rotating weekend and holiday coverage. The stated annual salary range is $70,000 to $95,000, depending on relevant work experience, with uncapped monthly bonus incentives in addition to base salary.

Requirements

• Current and valid state licensure, or eligibility for state licensure, as a Registered Nurse or Respiratory Therapist.
• Multi-state licensure as required by the geographical territory.
• Demonstrated computer proficiency.
• Sound judgment when handling the professional and confidential nature of healthcare sales.

Nice To Haves

• Two years of related experience in a clinical healthcare setting or prior experience as a clinical liaison.
• Competency with the preadmission process, including assessments and relationship building in a rehabilitation or other post-acute care setting.
• A proven track record in sales and marketing, with at least one year of experience in a related position.

Responsibilities

• Advocate for referred patients during the pre-admission process by collaborating with clinical teams to assess patient needs.
• Coordinate care plans with physicians and families, facilitate patient transfers, and address barriers to accessing specialized post-acute care.
• Develop and nurture professional relationships with case managers, physicians, clinicians, and other referral sources at assigned acute care hospitals.
• Create target lists of contacts and decision makers at assigned hospitals.
• Provide customer service and educate referral sources about hospital services.
• Promote referrer satisfaction and account retention.
• Educate potential patients and families about acute rehabilitation and program benefits, and distribute collateral materials appropriately.
• Support Sales and Marketing through educational programs, tours, and meetings at assigned hospitals.
• Develop strategies to grow market share in core business lines at assigned hospitals.
• Create quarterly goals and objectives and submit them to a supervisor.
• Work with the VP/Director of Business Development to identify opportunities to expand strategic business initiatives.
• Assess patients with rehabilitation diagnoses at referring hospitals for admission to the rehabilitation hospital and manage the referral process.
• Serve as a resource for healthcare professionals and use clinical expertise and problem-solving skills in the liaison role.

Benefits

• Uncapped monthly bonus program.
• Extensive orientation program.
• Generous paid time off and paid sick time for full-time team members.
• Medical and prescription coverage, health plan offerings, vision insurance, and dental plan offerings for full-time team members.
• Employee assistance program (EAP).
• Company-matching 401(k) retirement plan.
• Life and disability protection for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed