Clinical Liaison

Mass General Brigham•Boston, MA

5d•$28 - $41•Hybrid

About The Position

The Clinical Liaison establishes and maintains connections with community partners, healthcare providers, and relevant organizations. The role promotes the hospital’s services, builds relationships, and facilitates patient transitions between community and hospital settings. It requires patient care and is full-time, with a hybrid schedule of four days in person and one day remote. The position rotates weekends and holidays and works a 40-hour week on the day shift. The role develops community outreach strategies, educates partners about hospital programs and resources, and collaborates with healthcare professionals to support patient referrals. The liaison also assesses community healthcare needs, participates in public outreach events, and works with marketing and public relations teams on outreach materials.

Requirements

Bachelor’s degree in Healthcare Management or a related field.
Active clinical license in Massachusetts in an accepted discipline: RN, PT, OT, SLP, LCSW/LICSW, RT, LPN, OTA, PTA, or LMHC.
1–2 years of community outreach experience.
0–1 year of healthcare or managed care experience.
Knowledge of local healthcare resources and community organizations.
Familiarity with healthcare regulations, privacy laws, and ethical standards.
Strong communication, presentation, and interpersonal skills.
Ability to establish and maintain positive relationships with varied stakeholders.
Organizational and time management skills to manage multiple initiatives simultaneously.

Nice To Haves

Liaison experience preferred.
Skilled nursing facility (SNF) experience preferred.

Responsibilities

Develop and implement outreach strategies involving community organizations, physician practices, clinics, senior living facilities, and other healthcare providers.
Build and maintain relationships with stakeholders to promote hospital services and establish referral pathways.
Educate community partners and healthcare providers about the hospital’s specialized services, programs, and patient resources.
Collaborate with physicians, discharge planners, case managers, and other healthcare professionals to facilitate patient referrals.
Assess healthcare needs and gaps in the community.
Organize and participate in community events, health fairs, seminars, and workshops.
Collaborate with marketing and public relations teams to develop targeted outreach materials and messages.