Technical Support & Escalation CIT (d/f/m)

Danaher • Valencia, Barcelona

21d • Remote

About The Position

The Clinical IT Technical Support Specialist will ensure the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams, and customers to achieve reliable, compliant, and efficient system performance. As main goals he/she will drive innovation, collaboration, and operational efficiency that enhance patient care through technology. In this remote role, you will have the opportunity to serve as the primary point of contact for high-level technical and clinical IT escalations across Europe. Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure. Analyze, diagnose, and resolve recurring technical challenges ensuring effective communication and alignment between customers, field service engineers, and global support teams. Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction. Participate in root cause analysis and implement preventive actions for critical incidents, while deliver technical training and mentoring to regional support teams to strengthen overall expertise. Contribute to documentation, best practices, and knowledge sharing within the European service organization.

Requirements

• Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.
• Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.
• Strong understanding of networking, data security and healthcare IT environments.
• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
• Fluent in English (additional European languages are a plus).

Responsibilities

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure.
• Analyze, diagnose, and resolve recurring technical challenges ensuring effective communication and alignment between customers, field service engineers, and global support teams.
• Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.
• Participate in root cause analysis and implement preventive actions for critical incidents.
• Deliver technical training and mentoring to regional support teams to strengthen overall expertise.
• Contribute to documentation, best practices, and knowledge sharing within the European service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level