About The Position
voize is building AI companions for Europe's nurses. As a Working Student in Technical Support, you will help keep over 1,000 care facilities running smoothly by addressing and resolving technical issues. Your role involves identifying, fixing, and preventing recurring problems across applications, networks, and integrations.
Requirements
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related field - active enrollment required for a Werkstudent contract.
- Good Windows/Linux fundamentals.
- Networking basics (firewalls, proxies, DNS, TLS).
- Available for rotating evening/weekend shifts.
- Ability to remain calm and clear under pressure.
- German at C2 level.
- Good English.
Nice To Haves
- Exposure to observability tools (Grafana, Sentry).
- Experience with API/integration debugging.
- Eagerness to learn fast.
Responsibilities
- Own technical cases end-to-end, including reproducing and isolating faults across app, network, and integrations.
- Debug integrations and on-prem configurations for German care software systems.
- Untangle customer-side IT issues such as firewalls, proxies, and certificates.
- Monitor system health during your shift and support incident response.
- Turn recurring issues into fixes by contributing to root-cause documentation and runbooks.
Benefits
- Flexible working hours
- Reimbursement of the "Deutschlandticket"
- 25 days of vacation
- Your birthday off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
