Clinical Equipment & Surgical Support Specialist (Surgical Tech)

Los Angeles Center for Ear Nose Throat and Allergy•Los Angeles, CA

About The Position

The Clinical Equipment & Surgical Support Specialist (Surgical Tech) keeps in-office procedures (IOP) ready, supported, and consistent across every office. The role leads the IOP workflow on site, trains medical assistants, and tracks, maintains, troubleshoots, and coordinates repairs for equipment. It works closely with IOP leadership and the IOP/Equipment Manager, and travels between clinic locations as needed for training and operational needs. The specialist coordinates office readiness, monitors inventory levels for balloons and other IOP equipment, sends inventory update emails, and invites vendors one to two weeks before procedures to support their cases. The role handles preference card changes and updates, implements SOPs created by the IOP/Surgical Tech Manager, and provides feedback on those SOPs. Once finalized and rolled out, SOPs are the standard followed across all offices. The role uses the ticketing system and stays in communication with the IOP/Equipment Manager to coordinate repairs and keep preventive maintenance on track. It tracks on-site equipment by serial number and scope, diagnoses issues independently where possible, and relays issues to the team and the designated service person or vendor. The specialist uses judgment to determine whether issues should go through the ticketing system or be escalated directly. Failures of critical daily-use equipment that could slow or stop clinic operations must be flagged immediately and directly to the IOP/Equipment Manager. The specialist sends weekly status updates to IOP leadership, remains in close communication with the IOP Manager, and escalates matters outside the role's scope to the IOP Manager. Vendor contracts and supply ordering remain with IOP leadership; SOPs are authored by the IOP/Surgical Tech Manager; and this position orchestrates and leads workflow rather than working hands-on in procedures. The position is full-time and non-exempt, with a stated pay range of $32.00–$37.00. The work location is TBD in the Los Angeles area, and travel between clinic locations may be required. The role involves work in clinical and office environments, including a fast-paced clinical setting where patient safety and accuracy must be maintained.

Requirements

Experience and judgment sufficient to assess equipment issues and determine appropriate escalation, based on severity.
Ability to train and support medical assistants performing in-office procedures.
Ability to troubleshoot and, where possible, independently diagnose equipment issues.
Ability to track equipment by serial number and scope and coordinate repairs with internal teams and service providers.
Ability to communicate and coordinate across offices, with vendors, and with IOP leadership.
Ability to work in a fast-paced clinical environment while maintaining attention to patient safety and accuracy.
Ability to sit, stand, and walk for varying periods; perform repetitive hand and finger motions; reach, bend, and move within clinical and office environments; and periodically lift, push, or pull up to 10 pounds.
Ability to travel between clinic locations or other business locations as needed.

Responsibilities

Coordinate with every office to check in-office procedure readiness status.
Monitor inventory levels for balloons and other IOP equipment and send inventory update emails.
Invite vendors one to two weeks ahead of procedures so they can support their cases.
Orchestrate and lead the IOP workflow on site.
Train and develop medical assistants so they are comfortable and confident performing in-office procedures; serve as their trainer and support person.
Handle preference card changes and updates for IOP.
Troubleshoot equipment issues as they arise.
Implement SOPs created by the IOP/Surgical Tech Manager and provide feedback on them.
Use the ticketing system and communicate with the IOP/Equipment Manager to coordinate repairs.
Help keep the preventive maintenance program on track.
Track on-site equipment by serial number and scope.
Diagnose equipment issues independently where possible and relay issues to the team and designated service person or vendor.
Use judgment to decide whether issues should go through the ticketing system or be escalated directly to IOP leadership or the IOP/Equipment Manager.
Immediately and directly flag failures of critical daily-use equipment to the IOP/Equipment Manager when they could slow or stop clinic operations.
Follow finalized and rolled-out SOPs consistently across offices.
Send weekly status updates to IOP leadership.
Maintain close communication with the IOP Manager and escalate matters outside the role's scope.
Travel between clinic locations as needed for training and operational needs.