Clinical Engagement Specialist
About The Position
This full-time remote position supports and enhances clinical operations by analyzing data, coordinating initiatives, improving processes, and facilitating communication across teams. The role partners with clinicians, operational leaders, and cross-functional departments to identify improvement opportunities, support strategic initiatives, and provide leadership with insights for business decisions. Employees must reside in the Pacific or Central time zone and be located in the United States. The position analyzes clinical and operational data, develops routine and ad hoc reports, tracks key performance indicators, reviews data quality, prepares leadership presentations, and makes recommendations. It also evaluates workflows, supports process and system changes, participates in user acceptance testing, maintains procedures and training documentation, and coordinates projects and stakeholder communication. The posting describes the position as a Clinical Engagement Specialist in its heading and as a Clinical Operations Specialist in the role description.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Risk Management, or a related field, or an equivalent combination of education and experience.
- At least 2 years of experience in healthcare operations, compliance, oversight, analytics, or a related environment.
- Knowledge of State Medicaid programs.
- Strong analytical skills, including the ability to interpret data and identify trends, opportunities, and areas for improvement.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills.
- Ability to exercise independent judgment and influence stakeholders without direct authority.
- Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
- Strong critical-thinking and problem-solving abilities.
- Must reside in the Pacific or Central time zone.
- Must be located in the United States; the company is unable to hire or allow employees to work outside the United States.
Nice To Haves
- Dental industry experience.
- Knowledge of CDT dental procedure codes.
- Experience creating presentations for executive and senior leadership audiences.
- Project management experience.
- Experience supporting clinical operations or healthcare process improvement initiatives.
Responsibilities
- Analyze clinical and operational data to identify trends, findings, risks, and opportunities for improvement.
- Develop and deliver routine and ad hoc reports for clinical leadership.
- Track key performance indicators and provide actionable insights for data-driven decisions.
- Review data for accuracy and help ensure reporting integrity and reliability.
- Prepare executive-level presentations, project updates, and stakeholder communications.
- Provide recommendations supporting organizational and clinical objectives.
- Evaluate clinical workflows and operational processes to identify efficiency improvements.
- Support implementation of new processes, tools, and operational initiatives.
- Participate in user acceptance testing and validation for clinical system enhancements and implementations.
- Assess system effectiveness and recommend process or workflow improvements.
- Document and maintain standardized procedures, workflows, and best practices.
- Create and update documentation supporting onboarding, training, and operational excellence.
- Coordinate initiatives, monitor progress, and identify risks or delays.
- Recommend solutions and mitigation strategies to support project outcomes.
- Facilitate meetings, project discussions, and stakeholder touchpoints.
- Serve as a liaison between clinical teams and operational leadership.
- Provide consultative support and guidance to clinicians and business partners.
- Foster collaboration across departments to align goals and initiatives.
Benefits
- Competitive pay structure and savings options.
- 401(k) retirement plan with employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice.
- Medical insurance, including low-cost premiums for employee-only coverage and subsidized eligible dependent coverage.
- Employer-paid dental coverage for employees and eligible dependents.
- Vision insurance with low-cost premiums for employees and dependents.
- Company-paid basic life and AD&D insurance, with options to purchase supplemental coverage.
- Flexible Spending Accounts for healthcare and dependent care expenses.
- Voluntary accident, critical illness, and hospital indemnity insurance.
- Long-term disability coverage.
- Wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
- Employee Assistance Program supporting mental health and well-being.
- Vacation and sick leave, with the ability to roll over unused time.
- 10 paid company holidays.
- Tuition reimbursement for eligible educational expenses.
- Remote or hybrid work options are available for various positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
